ManageEngine OpManager MSP 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ManageEngine OpManager MSP

4.4

(72)

FrontRunner 2026

Pricing

Pricing available upon request

About ManageEngine OpManager MSP

ManageEngine OpManager MSP can be a service provider's backbone for managing and keeping track of multi-client networks granularly. One can easily manage any device down to its smallest details with the aid of its strong capabilities. It also greatly helps in minimising MTTR as you can address network faults rapidly. With the hand of this feature-rich tool, MSPs can provide the greatest service to their clients and have a greater impact on the expansion of their clients' businesses by reducing the network disaster rate.

ManageEngine OpManager MSP Screenshots

ManageEngine OpManager MSP Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Subscription

Pricing available upon request

No plan information available

Perpetual

Pricing available upon request

No plan information available

ManageEngine OpManager MSP Features

Popular features found in Managed Service Providers (MSP)
Backup and Recovery
Configuration Management
Endpoint Protection
Help Desk Management
Patch Management
Remote Access/Control
Scheduling
Security Tools
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Support Ticket Management
More features of ManageEngine OpManager MSP
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Audit Trail
Automated Scheduling
Automatic Backup
Bandwidth Monitoring
Baseline Manager
Build Automation
Capacity Management
Capacity Planning
Change Management
Compliance Management
Compliance Tracking
Configurable Workflow
Continuous Monitoring
CPU Monitoring
Credential Management
Customizable Dashboard
Customizable Reports
Dashboard
Dashboard Creation
Database Monitoring
Data Migration
Data Storage Management
Data Visualization
Device Auto Discovery
Diagnostic Tools
Disaster Recovery
Downtime Tracking
Drag & Drop
Email Alerts
Event Logs
HIPAA Compliant
Incident Management
Incident Mapping
Inventory Management
Issue Management
IT Asset Management
IT Asset Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Network Troubleshooting
Monitoring
Multi-Device Support
Multi-Location Monitoring
Network Analysis
Network Mapping
Network Monitoring
Network Provisioning
Performance Management
Performance Metrics
Performance Monitoring
Policy Management
Predictive Analytics
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Relationship Mapping
Remediation Management
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Risk Alerts
Role-Based Permissions
Search/Filter
Secure Data Storage
Simple Network Management Protocol (SNMP)
SSL Security
Status Tracking
Third-Party Integration
Third-Party Integrations
Threshold Alerts
Trend Analysis
Troubleshooting
Uptime Reporting
User Management
Virtualization
Virtual Machine Monitoring
Visual Analytics
Web Traffic Reporting
Workflow Management

ManageEngine OpManager MSP Integrations

ManageEngine Log360

ManageEngine NetFlow Analyzer

ManageEngine Network Configuration Manager

ManageEngine ServiceDesk Plus MSP

ManageEngine OpManager MSP User Reviews

Overall Rating

4.4

Ratings Breakdown

43%

53%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.7

Functionality

4.7

Have you used ManageEngine OpManager MSP and would like to share your experience with others?

mohit d.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2025

5 star from my side

its an excellent product for smooth opreations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

good product for monitoring our multiple customers

Cons:

real time monitoring and smooth operations

Chris Y.

Verified reviewer

Construction

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Reduces the management of complicated networks for clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have applied OpManager MSP specially for the management of SLA and for the real time performance. It also provides the engine for reporting the summary of the service’s uptimes and bandwidth by client on a monthly basis; this is something the clients consider important to receive.

Cons:

Some of the performance counters for storage devices take a longer duration to counter than in real-time during periods of maintenance. I observed that some of the disk usage values in some SANs were not completely conclusive and we had to verify them using other monitors.

Yusra A.

Verified reviewer

Pharmaceuticals

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Assisted in improving the level of service to our clientele

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I benefited from the SNMP-based device monitoring to get details on the health of the network gear across the different clients. I can set different alerting levels to clients for monitoring their devices without causing interference with the responses.

Cons:

There was a small challenge when using the alert escalation module. That is, I cannot create cascaded escalations for multiple user groups per each customer, which would be handy when we have to involve both support and engineering teams.

Alexandru T.

Verified reviewer

Business Supplies and Equipment

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Gave me clarity and control over distributed networks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Based on my work experience, I consider real-time performance dashboards and customizable client views as the most helpful. OpManager MSP enables me to sort out the alerts and resources separately for each individual client. The other benefit of the fact of the automation profiles is that the repetitive fault responses are easy to tackle.

Cons:

There is a constraint while creating SLA reports for clients having mixed infrastructure. If a client has hybrid environments, devices are not separated accurately and I had to add filters to turn of unnecessary metrics.

Hakim T.

Verified reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Enhanced operational efficiency by handling repetitive tasks

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

OpManager MSP has decreased the chances of having to intervene manually by achieving automation on several aspects. To manage and resolve frequently occurring problems such as service restarts or device reboots, I established workflows, which made me more efficient and timely in addressing such issues.

Cons:

Some of the complexity automation scenarious that I saw required scripting knowledge and this was an added on top.

Ashraf S.

Verified reviewer

Furniture

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Offering advanced monitoring designed for multiple clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciated how OpManager MSP approaches clear the multi-tenant environments visibility and management. Due to the fact that it’s designed for service providers, it’s very stable. I could easily sign up new customers and start allocating their assets and commencing supervision promptly.

Cons:

Backlog of syslog information collected from remote devices is incomplete where there is high activity from the device. This once happened to certain firewalls during a client outage and we had to use an external syslog collector for a while.

Ziad M.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Redefining remote network oversight for MSPs

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

As for the key strengths in OpManager MSP I focused on the detailed fault management and root cause correlation. When one client site went down, the system was capable of following the alert up to its root cause, down to the failed uplink and further to affected areas.

Cons:

It is slightly rigid to edit a particular service template in the middle of the monitoring session. It forced me to upgrade the thresholds by restart of the poller which in turns affects the ongoing uptime monitoring of that specific client during maintenance.

KEERATI P.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Ensured centralized monitoring made client management very easy

Ratings Breakdown

Ease of use

Functionality

Pros:

The multi-tenant system enabled me to manage many client networks in one interface. I could monitor availability of devices, their performance as well as alarms without changing context which would help address the multiple environments for clients.

Cons:

It took time for updates to appear, so I had to check given metrics myself which only slightly affected the decision-making process.

Gerencia B.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Assisted me to better improve on my service delivery model

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how OpManager MSP is able to compartmentalize large IT environments into unique customer instances but still provide a single point of access. The asset lifecycle management and the bandwidth tracking tools have especially been effective in resource planning for the long term.

Cons:

In some cases the ‘live graphs’ do not update properly during high traffic periods. On the down side it slightly delayed my chances of identifying the actual time of congestion through the network whenever several clients were on the network load.

Mark H.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Sustain high SLA level in more than one company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that OpManager MSP had separate performance analysis of each customer’s networks in an efficient manner. Layer 2 maps helped me to visualize layout of the infrastructure ease because of the auto-discovery engine it included.

Cons:

When using certain elements of SLA reports, I realized that some of the templates provided to me were somewhat limited.

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