ManageEngine OpManager MSP vs Syncro: Which is best for you?

I like the feature of automated network mapping that is incorporated in ManageEngine OpManager MSP since it captures the changes of network topology in realtime.

I found it had a weakness in that SNMP trap processing caused the update delay whenever several customers’ routers were being processed.

Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.

The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.