All N-central Reviews
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N-central Reviews
Reviews Summary
Overall Rating
4.1Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.9
Customer Support
3.9
Value for money
3.9
Functionality
4.2
Pros
"I like that Cove sends backups directly to cloud storage that’s isolated and immutable by design, meaning ransomware or local failures can’t easily corrupt your backups. "
"They've created a system that can allow system administrators to monitor issues and have some of them auto-alleviate; technician's can have a convenient way to work on systems without interrupting the user (if said tech knows Command/PowerShell well enough), and/or they can request control in fair time for a nice remote help session with the user."
"Automation manager has lots of great features that allow us to customise our support and see data from other systems giving us a single pane of glass to view issues."
Cons
"The only other main issues I've ran into is user's with large resolutions like 4K on multiple monitors which can overwhelm the viewer and make it starting glitching and crash (albeit this is only for a couple of our CEO/owner levels - but this is important)."
"UI is old and hard to navigate, auto enroll doesn't work on networks that have more than basic security set up, running jobs for patching and other automated functions are hard to set up and manipulate"
"We understand that the under-the-hood dev and enhancements cost money to R&D, and appreciate them, but it grates at times, especially because there is no out clause with punitive penalties. If we develop a distrust for the product, we cannot break our contract without paying it out in its entirety."
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