Blackpoint MDR vs Syncro: Which is best for you?

Eliminated the need for an in house managed SIEM and is a key addition to our new MSP security stack we are now rolling out to new and existing clients.

They are our last vendor to not implement this which seems odd for a security vendor.

Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.

The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.