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Ease-of-use
4.7
Customer Support
4.9
Value for money
4.8
Functionality
4.7
"Most importantly, we value NewOrg for its strong customer support and nonprofit-centered implementation approach - from the initial hands-on onboarding and ongoing training as we grew with the system to their consistent, responsive ‘above and beyond’ assistance."
"The real-time reporting, quick support responses to tickets, integration with other systems, and user-friendly functionality has been transforming our ability to provide urgent assistance needs to our clients, and to provide excellent customer service."
"We are not their "typical" client, but they were able to customize their platform to accommodate all the quirks of our non-profit's programs, including building 3 custom portals for our stakeholders; building out custom, calculated fields that help us with our reporting; creating a variety of reports to answer the questions we need to be able to manage our programs and show our impact; and created custom solutions to help our team process client applications more accurately and more quickly."
"We find the calendar operations a little clumpy."
"I don't see any single place where we would be better off without the system."
"Again, it worked but was time-consuming, and on top of that very hard to minimize human errors and troubleshoot."
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