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> Reviews of Lightspeed Retail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lightspeed Retail is a good fit for you!

Source: https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews

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Lightspeed Retail Reviews

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[Overview](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/)

Reviews

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# Lightspeed Retail Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(585)

4

(159)

3

(61)

2

(46)

1

(124)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

3.9

Value for money

3.8

Functionality

3.9

* * *

### Pros

"What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider."

"I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated."

"It is useful for setting up an ecommerce store with a POS system."

### Cons

"I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66."

"THEY SELL YOU THE WRONG PLAN AND THEN WHEN YOU FIND OUT THERE IS ANOTHER SERIES THAT WAS THE PLAN YOU WANTED THEY THEN TELL YOU TO PAY ALL THESE EXTRA ADD ONS WHICH IS MORE EXPENSIVE AND WILL NOT EVEN ALLOW YOU TO CHANGE TO THE RIGHT SERIES."

"As a customer who chose not to switch I am given one option of an outdated credit card machine that no longer works well with the retail app."

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Lightspeed Retail Reviews, Pros and Cons - 2026 Software Advice