All LEAP Reviews
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LEAP Reviews
Reviews Summary
Overall Rating
3.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
3.8
Value for money
3.6
Functionality
3.8
Pros
"It’s a great product that makes day‑to‑day work much easier, and it effectively supports both private and legal aid matters, which is essential for managing our current caseload and billing."
"Having documents and emails all in one place and being able to do it easily is great, the two factor authentication option is great for security and customer support has always been good."
"I also found LEAP Leads particularly helpful for bringing in new clients, and the compliance section is very intuitive and easy to navigate, which really streamlines our processes."
Cons
"Every other case management system that I'm aware of has what I'd call a "matter balance report" this report lets you see everything that you need to know in one place and in my view is absolutely essential for the smooth running of a law firm. Whilst we've been offered a report via Power BI, this is extremely complicated to use, doesn't reflect true office figures and is just not good enough."
"I also found that when collating a bundle for Adobe, the system occasionally fails to collate it properly and sometimes aborts the process altogether."
"Lots of things we were told would work don't and the reports side particularly in relation to managing the destruction of physical files is not fit for purpose and needs reviewing."
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