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Horizon

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Horizon 2026: Benefits, Features & Pricing

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Horizon
Horizon
4.8
(105)

Pricing

Starting at $79.00 per month

About Horizon

Horizon is best-in-class home inspection software designed to help streamline operations and grow your business. It offers a host of features such as scheduling, report writing, Android and iPhone mobile applications, automated marketing and more. It allows users to generate custom inspection reports to gain insights into inspections and the performance of processes.

Horizon Screenshots

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Horizon Pricing and Plans

Starting price: $79.00 per month
Free Trial
Free Version

Basic

$79.00

flat rate, per month

Plan includes:

  • Automated Marketing
  • Exclusive Access to Educational Training Sessions and More
  • Free Updates
  • Job Scheduling
  • Report Hosting and Archiving
  • Report Writing
  • Training and Support
  • Unlimited

Horizon Features

  • Popular features found in Home Inspection
    Add & Edit Photos
    Alerts/Notifications
    Audit Management
    Comment Library
    Forms Management
    Freehand Sketch
    Mobile App
    Offline Access
    Repair Estimates
    Report Summary
    Templates
    Workflow Management
  • More features of Horizon
    Activity Dashboard
    Commercial Inspections
    Customer Database
    Customizable Branding
    Customizable Fields
    Customizable Reports
    Data Import/Export
    Dispatch Management
    Document Storage
    Payment Processing
    Real-Time Data
    Residential Inspections
    Task Scheduling
    Third-Party Integrations

Horizon Integrations

Inspection Support Network
Inspection Support Network
Google Calendar
Google Calendar

Horizon User Reviews

Overall Rating

4.8

Ratings Breakdown

5

81%

4

16%

3

2%

2

1%

1

0%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.8

Functionality

4.7

TW

Tom W.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Home Inspection Report Writing Software

4

Ratings Breakdown

5
Ease of use
5
Customer support
4
Functionality
icon
Pros:
Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.
Cons:
The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.

Vendor Response

We appreciate you taking the time to comment Tom! We're glad you and customers love the professional format, content and overall presentation. We'll reach out to show you more cool features to customize text and layout.

Replied May 2019

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DB

David B.

Verified reviewer

Information Services

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed September 2023

Horizon is above the rest!

4

I have loved my experience with Horizon! I have learned methods over the years how to make the best looking reports. It's taken some time but once you learn little tricks, it makes for a wonderful presentation. Also, I have been super impressed with their customer service! Anytime I send an email, they usually answer back within an hour. I've also never seen a company so committed to YOUR success. The owner(s) of the company often do live webinars to help train you better how to use and implement the software to improve your workflow and build your company. It really is an amazing system.

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
3
Functionality
icon
Pros:
Horizon is easy to use, easy to integrate, easy to navigate and easy to modify. Reports look super professional and client's and realtors are always pleased with the ease of navigation and the overall appearance. I love the ability to add or remove the images that are preloaded into Horizon. It really makes for a beautiful and informative report.
Cons:
I don't like some of the imbedded coding. For example, when I add my own comments, or my own defect, sometimes it comes out weird in the report. It will put one line at the very bottom of a page and then kick it to the next page. I do like that. Also, I would like to be able to change the size of images in the report, both the photos I take, but also the images that are available to add. Sometimes you get two of those photos on a page and that's all. It would be nice to be able to make two of the preloaded pictures fit side by side.

Vendor Response

Great hearing from your David and thank you for sharing your experiences with Horizon.

Replied October 2023

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DL

Doug L.

Self-Employed

Used daily for less than 6 months

Review source

Reviewed March 2017

Great check list software, but fails to allow for a library of specific narrative

3

I feel a need to describe specific issues of the inspection with narrative comments, and although 'Horizon' allows you to view the last comment, it has no allowance for reference to a library of past related comments that I have made, which I could reference to a current situation. Horizon refers to a vast theory data base but doesn't allow for me to describe specifically the clients situation in my own words unless I type them in each report....which I feel is necessary in giving them a 'client specific' inspection report. I prefer a narrative based report and being able to refer to my past comments, rather than a checklist report.

Ratings Breakdown

3
Ease of use
3
Value for money
4
Customer support
3
Functionality
icon
Pros:
The interactive nature of the reporting, scheduling , billing etc
Cons:
I have to type my 'client specific' comments each time they may be required instead of being able to reference each one and tweaking them to my specific report needs. I understand that one can refer to the last comment, but I don't think you can scan a library of comments for quick reference to one that meets ones specific needs.

Vendor Response

Hello Doug, We appreciate your feedback and trial of Horizon Inspection Software. Horizon comes loaded with over 6000 comments ready for Home Inspectors to use out of the box. Horizon lets you easily add custom comments on the fly to build your narrative library. Use our Power Search and SpeedWrite features to save time reporting. We'd be happy to arrange a free demonstration or help with your specific needs at carsondunlop.com or 800 268 7070 ext. 243

Replied August 2017

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RR

Ricardo R.

Verified reviewer

Real Estate

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2023

Game changer for Home Inspector

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
For more than 20 years, Horizon Home Inspectors has been the backbone of my inspection business, providing me with essential support. Their app is incredibly user-friendly and helps me cover all the bases during inspections. I love how I can customize the checklist to fit each property. But what really stands out is their top-notch customer service—they're always ready to go the extra mile. After two decades in the industry, I can confidently say that Horizon Home Inspectors is the best, and I wouldn't dream of using anything else. This app is like a trusted friend, and I highly recommend it to anyone serious about improving their inspection process.
Cons:
The only minor hiccup I've encountered is that occasionally the program can be a bit slow, but it's a small inconvenience compared to the overall efficiency and quality of the Horizon Home Inspectors app.

Vendor Response

Thank you Ricardo! We think so too

Replied September 2023

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MH

Mark H.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

The best reporting system that we have ever used!

5

Exceptional, could not be happier!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I think that the way our reports look is very important to how they are perceived by our clients. Prior to using Horizon we would have phone calls every day with questions about our reports. It wasn't that the reporting wasn't clear, it's just that by comparison, the Horizon reports are so easy to read and understand that our clients just don't have questions. It has saved us a tremendous amount of wasted time on the phone.
Cons:
The only criticism I have is that I would like to be able to duplicate pictures in the system. In other words, if I have a photo in the report that I would like to use a second time, or in two different locations, I have to upload the photo again. I would like to be able to simply COPY the phot and move it to where I want it. The other thing would be to be able to change the order of the photos in whatever section I'm in... the photos go into the report in the order that they are taken, I want to be able to slide them left or right to put them in the order I want. It helps to tell the "story" better.

Reasons for choosing Horizon

It's just better. Most of the other reports have too much stuff on the pages or are checklist type reports which is confusing, our Horizon reporting is very easy to read and understand... that is critical for our clients and for us as a company.

Reasons for switching to Horizon

The HomeBook was not keeping up with the times. We wanted something that we could use our phones to be able to do our reporting and the HomeBook did not have that option, Horizon did. We switched to Horizon over 10-years ago.

Vendor Response

We appreciate your feedback and great hearing what your customers think about the final reports. Keep up the great work!

Replied September 2023

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JK

John K.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

A software partnership that can take any inspector to the next level

5

Wonderful experience because of the support team that got me through the launch and now can realize the benefits

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
#1 is the customer support. [sensitive content hidden] is my account manager and a former home inspector who helps in so much more that just the initial software launch. [sensitive content hidden] is my Tech support and has always been super quick to help with any issues (normally issues occur the morning before the inspection or late at night) and they have a wonderful help desk for after hours to help me stay up and running#2 is that we run a muti inspector team approach and Horizon is a perfect web based solution that allows multiple user interface uploads in the field to make a High quality most professional report I have seen to date#3 is the Report. Best in class professional report that I have seen on the market. Too many features to list
Cons:
The learning curve from one software to another is always a challenge. Horizon has a learning curve but once you get past it, you will never know how you managed without it

Reasons for choosing Horizon

Pricing

Reasons for switching to Horizon

They went out of business

Vendor Response

Thank you for choosing Horizon John. We think the reports are pretty good too. We appreciate your "best in class" review.

Replied February 2023

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CL

Clint L.

Verified reviewer

Real Estate

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed December 2022

Best Reporting Software

5

It has made me a better inspector having access to many tools and tips. It's like having an office back you up. e.g booking, accounting and marketing.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Having my clients understand the report and giving them the quality makes them happy which makes me happy. Having access to a big library helps me save time and money looking things up.Looks very professional.
Cons:
It does not have a video feature where you can add a recording which would help to explain some things that pictures don't capture.

Vendor Response

Thank you for your review and helpful comments. Many new updates, upgrades and Report videos are coming and will better than ever!

Replied January 2023

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WY

Warren Y.

Verified reviewer

Real Estate

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2022

I would never leave Horizon

5

The folks at Horizon have infinite time and patience to help you solve any problem. They are an example of corporate excellence we can all learn from.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
There are so many things I appreciate about this software. It’s customizable, so I can deliver the product I want. It looks sooooo professional as well. And it is efficient, so I am more productive.
Cons:
I’m a little stuck trying to think about something I don’t like…. I guess I wish it would start producing my commercial reports too!

Reasons for choosing Horizon

The presentation of the product sold me.

Vendor Response

Thank you Warren! When you're ready, ask us about commercial reporting that meets ASTM guidelines for Property Condition Assessment (ASTM-e2018)

Replied December 2022

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AR

Andrew R.

Verified reviewer

Consumer Services

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed December 2022

Why look elsewhere when you could be using Horizon Inspection Software

5

The staff at Horizon is very professional and knowledgeable. I have yet to have a bad experience while interacting with the Horizon staff and I do not see one happening in the future. They are very quick to respond to your email questions or in returning a call if they where on the phone helping someone else.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Everything! I really like the mobile app. Being able to take a picture and knowing that it would populate into the right place in my report is huge. I still get on my computer to clean up and finish my report, but almost everything is there in the right place. The items that are not are me just not knowing the right spot for everything yet. Once you spend sometime in the software it gets easier and easier to move around in it. It truly makes me want to go inspect a house, so that I can implement all the features I have customized or just added to make the inspections and reports go smoother.
Cons:
I would like to be able to sign the pre inspection contract digitally like the client has the ability to do so. I have my own way to do this off the software, but being able to do it on the software would be very helpful.

Vendor Response

Appreciate reading your feedback Andrew! Keep your eyes out for more improvements to the digital contract and business suite.

Replied December 2022

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RN

Roger N.

Verified reviewer

Real Estate

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2020

Product Referral

4

The time saving aspect was critical to me because the former method I used was taking far too much time to do up a thorough, professional report. The second aspect of my former method was that I had to purchase thick manuals that were constantly rising in cost which I had to pass on to the client; increasing my overall invoice while my competitors were able to maintain their lower prices. The ongoing training is something I've not received from the competitors at all. I always look forward to the short webinars which have always made my work look more professional and in less time. Hooray for that!

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The check boxes are simple to use, very time saving with an added simple method of customization option sets this software well above the last three methods I've experienced over the past 20 years. The extensive reference library is pretty amazing as well. For new inspectors to the industry; this software is a very in-depth, comprehensive program that really has everything within it to set you up for success. BUT, it is imperative that you take the time to customize it to your liking; however long that takes.
Cons:
The search library isn't as extensive or easy to articulate as described. However, I believe that further studies will indicate I am likely not doing something the way it should be done or haven't taken the time to read all instructions the get the most out of the software. One small point I find missing is to know if the client actually received the work order along with a simple way of resending it if not opened or received. Another is to maintain a list that shows the client has paid for the service rather than disappearing as soon as it is marked paid; also an automatic means of sending out a receipt.

Reasons for choosing Horizon

I quickly realized I would have a cost savings adjustable to my operation and industry ebbs and flows. The trial version was relatively simple to get accustomed to vs. others I tried and the communications has been nothing but excellent. For me this software has been near perfect.

Reasons for switching to Horizon

Seeking cost savings, an easily adaptable program for my small business and improving communications with experienced persons available when I require assistance or advice.

Vendor Response

Thank you Roger for your thorough review! We understand the change management process very well and glad you're taking advantage of free training. You will also learn about sending automated emails and email tracking in these sessions. You can also contact us direct 866.303.7999

Replied July 2020

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