All ServiceNow Customer Service Management Reviews
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ServiceNow Customer Service Management Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.2
Value for money
4.1
Functionality
4.3
Pros
"It provides full integration with teams and tasks, allowing to easy monitoring their status and progress"
"The comprehensive handling of customer enquiries makes it very reliable ."
"Integration with various security tools helps a lot."
Cons
"At times, I find it not very intuitive and also certain features seem a little overwhelming for the beginners."
"Lacks an understanding of human factors and fails to embrace modern technology."
"Agent workspace - Performance is Slow."
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