All Spruce Reviews
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Spruce Reviews
Reviews Summary
Overall Rating
3.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.3
Customer Support
2.9
Value for money
3
Functionality
3.4
Pros
"Easy point of sale transactions, lots of options for training/classes, Cayan credit card processing integrates well, driver/delivery app was easy to learn and institute, document management is easy and physical inventory/ data entry was a snap."
Cons
"The customer support is slow and we're often left with "it's just this way" or with no viable solution."
"Additionally, because technical support does not utilize the Spruce interface, there is zero ability for us to learn of updates/patches/changes to the platform. "
"Trying to make data-driven decisions is proving to be very difficult, and I feel like I'm a bother when I want to know something simple like "How much business do we do on Saturdays," when trying to decide whether staying open on Saturdays in the winter is worthwhile or not."
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