Velma 2026: Benefits, Features & Pricing

Velma Is a Fantastic for Touchpoint and Milestone Automation. The integration with Encompass is fantastic for enabling automated emails upon pre-defined milestones in the loan process as triggers.

Any negatives are purely due to the limited basis the company has the automation set up. We are limited and not able to use Velma to its full capabilities, so I cannot comment an anything further than the automated emails triggered by milestones set in encompass which work fantastic.

There is nothing not to like about velma as besided it being convinient for the buisness it also assist customers with ease and speedy responses. Best factor about it is that after the set up has been completed you just leave velma to do her thing.

No cons for this product as everything seems to be working in order so far

The ease to learn and customize. It has several functions to import, print and store content. Very clean layout and works flawlessly.

Needs to have a files, folder or section to better organize items.

The set up of the chatbot was easier than we expected. No need to fill up text boxes, instead, the whole process can be done via selecting "yes" and "no" boxes and including "time" or "price" details. The whole message than just appears on the chat. Smart when compared to other bots we tried. The support team has always been helpful, fixing any issues we detected quickly and always being responsive. Their technology keeps on improving, the software understands better every time and their partnerships give option we never thought, such as automatic email follow up. Our staff have a lot more time to be present for customers at the desk, or doing more proactive work. They also understood our situation during the pandemic freezing our payments until the situation is restored.

Back in 2019, the Messenger would sometimes go offline in one of our proprieties quite often. However, this issue has been fixed already.

The AI-powered chatbot can automate client conversations and turn leads into conversions with CTAs and Booking links. The platform also enables multi-channel messaging with Facebook Messenger, WhatsApp, SMS, and more.

We didn't face any issues while implementing the solution or using it. It worked seamlessly with WhatsApp.

If you feed Velma with enough information it will help day to day operational system. Guests prefer quick answers to their questions and Velma it is always available

Try to give as much information as you can and also be accurate

We have started to work with Quicktext and have found the support team exceptionally cooperative. The system is very easy to manage and helped us by providing a 24/7 service to our Guests. Since we have established instant responses to frequent questions, this chatbot has substancial reduced our Staff repetitive work. The notifications are extremely helpful to follow up contacts and increase direct bookings.

At this moment, there is nothing that we "don't like".

The chatbots are very easy with trying to put together. Even if for a short project. It’s easy to use and not time consuming. It’s a great way to stay in touch with other clients or customers. They also offer great customer support.

One of the things that I didn't like that might cause issues with some is I saw no way to actually try it out for free. There's not a trial run. However, that being said it's very easy to learn and has special features with that can greatly improve your company.

We started to use Quicktext at the beginning of the year and so far we think it will be a great tool to use when the tourism will restart. On one platform we can check all the messages we receive via Messenger or live chat and it is very user friendly. It is easy to use for the Staff and our future guests as well.

There are more functions which we haven't tried but so far everything works properyl.

Easy to use and integrate. Responses to customers are easy to understand.

none that i can highlight at the moment.