All Sobot Reviews
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Sobot Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
5
Customer Support
4.9
Value for money
4.9
Functionality
4.9
Pros
"It instantly answers questions with square footage, schools, and open houses, and its ability to qualify leads by asking for budget and timeline before scheduling a call with an agent is priceless."
"Sobot’s unified platform lets us manage all customer inquiries from one dashboard, and the chatbot handles multilingual questions impressively well."
"With live chat, email, and ticketing all in one place, our developers and project managers can collaborate smoothly and resolve issues faster."
Cons
"Before Sobot, we were juggling multiple tools to manage inbound student calls, often leading to long wait times and dropped conversations—especially during enrollment periods."
"If I had to point out one thing, it would be that the mobile interface for agents isn’t as smooth as the desktop version. While it works, there’s occasional lag when handling multiple chats on the go."
"What I dislike about Sobot Omnichannel Suite is that while the CRM features are strong, there’s still room for improvement in customization and advanced analytics."
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