All Sobot Reviews
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Sobot Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
5
Customer Support
4.9
Value for money
4.9
Functionality
4.9
Pros
"It instantly answers questions with square footage, schools, and open houses, and its ability to qualify leads by asking for budget and timeline before scheduling a call with an agent is priceless."
"The smart call routing, real-time monitoring, and clear call recordings allow our student support team to respond more efficiently and with better context."
"As a recruiting firm that thrives on responsiveness and personalized engagement, having live chat, email, and helpdesk functions in one dashboard has dramatically improved our team’s ability to serve candidates and hiring partners efficiently."
Cons
"If I had to point out one thing, it would be that the mobile interface for agents isn’t as smooth as the desktop version. While it works, there’s occasional lag when handling multiple chats on the go."
"What I dislike about Sobot Omnichannel Suite is that while the CRM features are strong, there’s still room for improvement in customization and advanced analytics."
"The initial integration took slightly longer than expected, mainly due to our internal compliance requirements."
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