Verint Da Vinci AI 2026: Benefits, Features & Pricing

Verint Da Vinci AI is a cloud-based platform designed to enhance contact center automation using AI-powered bots trained on customer data. It is used by organizations in industries such as banking, insurance, retail, telecommunications, and travel to streamline customer engagement processes and improve operational efficiency.

The platform uses a flexible AI approach that incorporates commercial, open-source, and proprietary models to adapt to evolving technology. Its specialized bots handle tasks such as summarizing customer conversations, responding to inquiries in self-service channels, scoring quality evaluations, and providing real-time knowledge to agents. These bots integrate directly into business workflows, enabling employees to access AI capabilities without additional steps.

Verint Da Vinci AI includes an Engagement Data Hub that trains AI using historical and real-time customer interaction data to refine decision-making and automation. The platform features bots such as Interaction Wrap Up Bot, Knowledge Automation Bot, Exact Transcription Bot, PII Redaction Bot, Call Risk Scoring Bot, and CXEX Scoring Bot. It adheres to AI regulations through ongoing monitoring of leg...