All Fusebase Reviews
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Fusebase Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.7
Value for money
4.7
Functionality
4.6
Pros
"Great to see when someone is even viewing a ticket avoiding multiple employees taking the same tickets, gives an AI summer of past conversations, has rules to sort out certain issues or even filter the nature of the message, performance metrics are easy to understand, there is a lot of good features around it."
"I really like the unified link feature because it automatically directs each client to their portal, so i highly recommend it to anyone seeking versatility and an intuitive UI to work with people with different backgrounds."
"One more thing to mention is that they really care about security and are fully on top of all the necessary certifications."
Cons
"I struggled for years to wrangle siloed systems, redundant workflows, duplicative work, and limited visibility."
"This is a bit inconvenient for users who prefer their notes to be stored and accessible across multiple devices."
"However, I could only use Evernote on 2 of my devices unless I upgraded and it nagged me so much about it that I was "over it" and ready to move."
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