All Instacart Reviews
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Instacart Reviews
Reviews Summary
Overall Rating
4.1Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
3.4
Value for money
3.7
Functionality
4
Pros
"The app is very easy to use, the customer service was great, and I loved the real time tracking and messaging with the driver."
"Quick and easy to navigate the site and offer the option to use your food stamps."
"Everything always comes well packaged and delivered right to my door. If I have any issues with my order (rare occasions), I can simply report it in the app and receive a refund."
Cons
"The customer service for anything beyond a missing item is atrocious. If you have an order problem, that is usually handled with a few clicks quickly and efficiently. If you are honest and not abusing "missing items" you're credited right away. If you have any problem that involves a human and not AI, it is an endless cycle of being bounced between chats with no substantial answers/fixes."
"Terrible customer service to burden your customers with fees when you can’t meet your own service promises. "
"Nobody knows how to get me my money back, and they have now deleted my account and I have no way of talking to anyone."
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