All Avalara Reviews
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Avalara Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
3.4
Value for money
3.5
Functionality
3.9
Pros
"Avalara easily handles all the sales tax calculations for transactions, and is especially great since it integrates with our ERP system. "
"The software provides reliable tax compliance solutions and significantly improves efficiency. Although the initial setup was complex, the automation and responsive customer support made it worthwhile."
"They have excellent professional advisors to navigate the world of sales tax compliance, and the system is very easy to use for users of any experience level."
Cons
"The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins."
"I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere."
"Their Account Reps appear also, to not have the time to provide communication to their customers, since it is difficult to get an answer timely to questions."
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