All Dispatch Reviews
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Dispatch Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.9
Customer Support
4.6
Value for money
4.4
Functionality
4.7
Pros
"What I like the most about dispatch connect is the fact that this particular program helps build customer and employee relationships, allowing the workflow to be a lot more fluent and increases productivity."
"I like everything about "Dispatch" Intelligent routing and optimization algorithms helps understand the patterns & routes."
"We business should be able to adjust the times on dispatch if we enter in a wrong time fro pickups and drops off that way your office can shift focus on other energies needed. But the staff is great at fixing these when needed ASAP."
Cons
"Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out"
"Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible."
"It allows a number of jobs for independent people to be able to fill at their will, However the proper execution has not been achieved and they don't seem to want to improve on it and work with the customers on their individual needs."
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