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Delivery Management Software
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WorkWave Route Manager
WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more
OnTime 360
OnTime 360
OnTime 360 is a delivery management solution that enables businesses to streamline processes related to dispatching, order tracking, scheduling, barcode scanning and more. It provides mobile applications for Android and iOS device...Read more
Dispatch Science
Dispatch Science
Dispatch Science is a SaaS Route Optimization and Transportation Management System for middle and last-mile delivery companies with fleets of 25 to 1,000 drivers. It includes order entry, rating & pricing, dispatching, route optim...Read more
DispatchTrack
DispatchTrack
DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, bu...Read more
OptimoRoute
OptimoRoute
OptimoRoute helps field service and delivery businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endles...Read more
RoadWarrior
RoadWarrior
RoadWarrior is a cloud-based route planning software that helps businesses of all sizes plan, manage and optimize routes via a unified portal. The platform enables organizations to assign routes to drivers, track journeys and resc...Read more
Software pricing tips
Read our Delivery Management Software Buyers GuideSubscription models
- Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
- Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.
Perpetual license
- This involves paying an upfront sum for the license to own the software and use it indefinitely.
- This is the more traditional model and is most common with on-premise applications and with larger businesses.
Rated best value for money
Kiva Logic
Kiva Logic
Kiva Logic is an e-commerce solution for subscription box delivery businesses. It provides users with a configurable customer-facing website, a central admin console and shipping management tools. Users can configure their e-...Read more
Oracle Cloud SCM
Oracle Cloud SCM
Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows user...Read more
Popular Delivery Management Software Comparisons
Buyers Guide
Last Updated: June 30, 2022Imagine delivering the wrong product to your customer and facing their wrath! Or having them cancel their order due to the long wait time! Both these situations can have you end up losing customers and suffering reputational damage.
To avoid such scenarios, you need to invest in a delivery management software tool.
The software will help you track your delivery agents from anywhere and get an overview of deliveries via reports. You can assign delivery duties to available agents and stay informed about the time of deliveries. The agents can have all the information about a customer’s orders on their fingertips via mobile apps, which will allow them to communicate with the customer in case of any delay.
To help you pick the right delivery management software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
- What is delivery management software?
- Common features of delivery management software
- What type of buyer are you?
- Benefits and potential issues
- Key considerations
What is delivery management software?
Delivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate delivery dispatch and pick-up, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.
The tool also facilitates correspondence between delivery agents and customers.
Real-time last mile tracking in LogiNext Mile (Source)
Common features of delivery management software
It is crucial to know about the features offered in a delivery management software tool before investing in one.
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Real-time tracking |
Let managers monitor the status of delivery fleets in real-time. URL for tracking orders can be sent to customers. |
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Route optimization |
Offer optimized routes to agents to ensure faster deliveries. |
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Dashboard |
Offer managers complete visibility of operations. They can assign tasks from the dashboard, track drivers, and communicate with them. |
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Customer delivery tracking |
Allow customers to track delivery agents, receive order status updates, and provide delivery feedback. |
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Pick-up and delivery dispatch automation |
Assign jobs and pick-ups automatically based on the availability of agents in the vicinity. |
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Job history records |
Record all particulars about a delivery, such as order number, delivery address, and customer name. |
What type of buyer are you?
There are mainly two types of delivery management software buyers.
We can classify buyers into two categories:
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Small and midsize businesses: If you own a small or midsize business with a smaller fleet of delivery agents and drivers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery dispatch.
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Large businesses: Large businesses will benefit from advanced features such as heat maps and analytics to identify areas where they have generated maximum delivery orders so they can allocate more resources there. They can also invest in software with functionalities that allow customers to sign digitally.
Benefits of delivery management software
Having delivery management software has the following benefits:
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Improved efficiency: Delivery management software allows users to access key information such as customer details, order details, and delivery status. This allows them to cater to customers better as they can access all the vital information at the right time.
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Error-free deliveries and dispatches: Users can rely on the software to schedule and dispatch duties as per resource availability. This means error-free deliveries and dispatches.
Key considerations
Consider the following factors before you purchase delivery management software:
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Integrations: Invest in a delivery management software that offers integrations with software that you already use. For instance, you may want to integrate delivery management software with your inventory management software or eCommerce software.
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Good customer support: Customer support is important in a delivery management business as delivery agents may not be technically sound and require help with queries about the software.
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Driver/delivery agent app: It is essential that the software offers a driver/delivery agent app. A native app will allow agents to directly send alerts to customers, capture notes on delivery, and provide real-time proof of delivery.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.