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Motive
Motive
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered a...Read more about Motive
WorkWave Route Manager
WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more about WorkWave Route Manager
Onfleet
Onfleet
Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat,...Read more about Onfleet
Route4Me
Route4Me
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me
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Meet Eric, a software expert who has helped 1,534 companies select the right product for their needs.
Talk with us for a free
15-minute consultationSoftware Advice is free because vendors pay us when they receive sales opportunities.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
Tell us more about your business and an advisor will reach out with a list of software recommendations customized for your specific needs.
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BigChange
BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy ...Read more about BigChange
OptimoRoute
OptimoRoute
OptimoRoute helps field service and delivery businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endles...Read more about OptimoRoute
Routific
Routific
Routific is a cloud-based fleet management solution for small and mid-sized businesses. Key features include key route optimization factors such as time windows, stop durations, vehicle types, vehicle capacities and lunch breaks. ...Read more about Routific
Track-POD
Track-POD
Track-POD is a single-dashboard solution to all of your last-mile logistics challenges. 1. Optimize thousands of deliveries and collections at once. 2. Print shipping labels and scan barcodes for orders and items. 3. Document par...Read more about Track-POD
LogiNext Mile
LogiNext Mile
LogiNext Mile is a cloud-based transportation management solution that allows users to plan delivery routes and track vehicles. The solution is suitable for industries such as manufacturing, pharmaceutical, retail, banking and ins...Read more about LogiNext Mile
GroundCloud
GroundCloud
GroundCloud is a cloud-based delivery management solution. We an all-in-one platform to manage your fleet, maintenance, payroll, and timekeeping, as well as route planning and optimization, dispatch, video telematics, safety train...Read more about GroundCloud
Tookan
Tookan
Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleets and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live locatio...Read more about Tookan
Kizeo Forms
Kizeo Forms
Kizeo Forms is a mobile forms generation solution that is designed for businesses in several industry sectors, such as construction, sales, healthcare, energy, manufacturing and more. It lets team members create and share personal...Read more about Kizeo Forms
Planner
Planner
Planner by SmartMonkey is a route planner and optimizer that allows users to set routes based on sat-nav data and open or closed route information. Drivers can plan ideal routes for vehicles carrying heavy loads and it supports re...Read more about Planner
RoadWarrior
RoadWarrior
RoadWarrior is a cloud-based route planning software that helps businesses of all sizes plan, manage and optimize routes via a unified portal. The platform enables organizations to assign routes to drivers, track journeys and resc...Read more about RoadWarrior
eShipz
eShipz
1. Get information on order sources from different marketplaces, manual via excel upload or their own WMS 2. Real time status of orders in their shipping cycle from dispatch to delivery 3. In-depth sales data to analyze and trac...Read more about eShipz
OnnaWay
OnnaWay
OnnaWay is a delivery management solution designed to help businesses of all sizes receive online orders, track drivers’ locations, handle payment operations and more. It enables customers to obtain notifications related to order ...Read more about OnnaWay
NexTraq
NexTraq
NexTraq is a cloud-based fleet management solution that caters to businesses in industries such as construction and heavy equipment, food and beverage, manufacturing, transportation, agriculture, utilities and more. Key features i...Read more about NexTraq
OnTime 360
OnTime 360
OnTime 360 is a delivery management solution that enables businesses to streamline processes related to dispatching, order tracking, scheduling, barcode scanning and more. It provides mobile applications for Android and iOS device...Read more about OnTime 360
HungerRush 360
HungerRush 360
Run a better restaurant with the all-in-one, cloud-based POS system that helps you delight customers, streamline operations, and grow faster than ever. HungerRush 360 helps you create digital experiences your guests will love, s...Read more about HungerRush 360
FleetRunnr
FleetRunnr
FleetRunnr is a logistics and delivery software designed for small and medium-sized businesses. It is easy to start using and doesn't require any training or expert assistance to get started. The intuitive interface allows you to...Read more about FleetRunnr
Buyers Guide
Last Updated: March 16, 2023Imagine delivering the wrong product to your customer and facing their wrath! Or having them cancel their order due to the long wait time! Both these situations can have you end up losing customers and suffering reputational damage.
To avoid such scenarios, you need to invest in a delivery management software tool.
The software will help you track your delivery agents from anywhere and get an overview of deliveries via reports. You can assign delivery duties to available agents and stay informed about the time of deliveries. The agents can have all the information about a customer’s orders on their fingertips via mobile apps, which will allow them to communicate with the customer in case of any delay.
To help you pick the right delivery management software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
What is delivery management software?
Delivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate delivery dispatch and pick-up, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.
The tool also facilitates correspondence between delivery agents and customers.
Real-time last mile tracking in LogiNext Mile (Source)
Common features of delivery management software
It is crucial to know about the features offered in a delivery management software tool before investing in one.
Real-time tracking | Let managers monitor the status of delivery fleets in real-time. URL for tracking orders can be sent to customers. |
Route optimization | Offer optimized routes to agents to ensure faster deliveries. |
Dashboard | Offer managers complete visibility of operations. They can assign tasks from the dashboard, track drivers, and communicate with them. |
Customer delivery tracking | Allow customers to track delivery agents, receive order status updates, and provide delivery feedback. |
Pick-up and delivery dispatch automation | Assign jobs and pick-ups automatically based on the availability of agents in the vicinity. |
Job history records | Record all particulars about a delivery, such as order number, delivery address, and customer name. |
What type of buyer are you?
There are mainly two types of delivery management software buyers.
We can classify buyers into two categories:
Small and midsize businesses: If you own a small or midsize business with a smaller fleet of delivery agents and drivers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery dispatch.
Large businesses: Large businesses will benefit from advanced features such as heat maps and analytics to identify areas where they have generated maximum delivery orders so they can allocate more resources there. They can also invest in software with functionalities that allow customers to sign digitally.
Benefits of delivery management software
Having delivery management software has the following benefits:
Improved efficiency: Delivery management software allows users to access key information such as customer details, order details, and delivery status. This allows them to cater to customers better as they can access all the vital information at the right time.
Error-free deliveries and dispatches: Users can rely on the software to schedule and dispatch duties as per resource availability. This means error-free deliveries and dispatches.
Key considerations
Consider the following factors before you purchase delivery management software:
Integrations: Invest in a delivery management software that offers integrations with software that you already use. For instance, you may want to integrate delivery management software with your inventory management software or eCommerce software.
Good customer support: Customer support is important in a delivery management business as delivery agents may not be technically sound and require help with queries about the software.
Driver/delivery agent app: It is essential that the software offers a driver/delivery agent app. A native app will allow agents to directly send alerts to customers, capture notes on delivery, and provide real-time proof of delivery.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.