Finding software can be overwhelming. Software Advice has helped hundreds of businesses choose the right delivery management software to help them manage their resources efficiently.
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WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req... Read more
As a last-mile management solution, Cigo is a cloud-based solution that streamlines service and delivery operations for businesses within furniture, appliance, pharmacy, grocery, construction, industries by providing integrated co... Read more
Bringoz is a cloud-based solution designed to help carriers and shippers manage processes related to route planning, dispatching, asset sharing and resource allocation. Key features include 3PL management, demand planning, third-p... Read more
DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, bu... Read more
Routific is a cloud-based fleet management solution for small and midsize businesses. Key features include route optimization basis factors such as time windows, stop durations, vehicle types, vehicle capacities and lunch breaks. ... Read more
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r... Read more
BigChange is a cloud-based scheduling solution which assists businesses of all sizes with workforce management and job tracking. Its key features include vehicle tracking, customer booking, CRM, resource management and real-time n... Read more
Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleet and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live location... Read more
Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat,... Read more
Track-POD is a cloud-based fleet management solution that caters to businesses across various industries such as logistics, 3PL, manufacturing, distribution, courier services, food and parcel delivery and more. Key features includ... Read more
OnnaWay is a delivery management solution designed to help businesses of all sizes receive online orders, track drivers’ locations, handle payment operations and more. It enables customers to obtain notifications related to order ... Read more
Kizeo Forms is a mobile forms generation solution that is designed for businesses in several industry sectors, such as construction, sales, healthcare, energy, manufacturing and more. It lets team members create and share personal... Read more
RoadWarrior is a cloud-based route planning software that helps businesses of all sizes plan, manage and optimize routes via a unified portal. The platform enables organizations to assign routes to drivers, track journeys and resc... Read more
OnTime 360 is a delivery management solution that enables businesses to streamline processes related to dispatching, order tracking, scheduling, barcode scanning and more. It provides mobile applications for Android and iOS device... Read more
HungerRush is a food delivery solution that enables restaurants of all sizes to streamline operations related to online ordering, loyalty programs, reporting and more. Professionals can utilize the platform to create custom order ... Read more
Circuit is a delivery management solution that helps businesses of all sizes streamline route optimization, driver tracking and customer management operations. It enables managers to create and assign delivery routes to drivers, p... Read more
GSMtasks is a fleet management solution that helps organizations plan multi-stop routes, handle business vehicles and track on-site workers. Key features include courier optimization, food delivery management, fleet analytics, tas... Read more
Appian is a cloud-based routing and scheduling solution that helps commercial carriers, private and dedicated fleets, energy service and delivery providers to manage transportation delivery, planning and execution. Appian is suita... Read more
Getswift is a delivery management solution that helps businesses of all sizes streamline operations related to dispatching, routing, status tracking and more. Drivers can utilize a mobile application to update profile information,... Read more
FarEye is a cloud-based field service solution. Its key features include automated scheduling and dispatch, a customizable mobile app and customizable workflow features. In FarEye, jobs can be assigned in four different ways:... Read more
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Imagine delivering the wrong product to your customer and facing their wrath! Or having them cancel their order due to the long wait time! Both these situations can have you end up losing customers and suffering reputational damage.
To avoid such scenarios, you need to invest in a delivery management software tool.
The software will help you track your delivery agents from anywhere and get an overview of deliveries via reports. You can assign delivery duties to available agents and stay informed about the time of deliveries. The agents can have all the information about a customer’s orders on their fingertips via mobile apps, which will allow them to communicate with the customer in case of any delay.
To help you pick the right delivery management software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
- What is delivery management software?
- Common features of delivery management software
- What type of buyer are you?
- Benefits and potential issues
- Key considerations
What is delivery management software?
Delivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate delivery dispatch and pick-up, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.
The tool also facilitates correspondence between delivery agents and customers.
Real-time last mile tracking in LogiNext Mile (Source)
Common features of delivery management software
It is crucial to know about the features offered in a delivery management software tool before investing in one.
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Real-time tracking |
Let managers monitor the status of delivery fleets in real-time. URL for tracking orders can be sent to customers. |
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Route optimization |
Offer optimized routes to agents to ensure faster deliveries. |
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Dashboard |
Offer managers complete visibility of operations. They can assign tasks from the dashboard, track drivers, and communicate with them. |
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Customer delivery tracking |
Allow customers to track delivery agents, receive order status updates, and provide delivery feedback. |
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Pick-up and delivery dispatch automation |
Assign jobs and pick-ups automatically based on the availability of agents in the vicinity. |
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Job history records |
Record all particulars about a delivery, such as order number, delivery address, and customer name. |
What type of buyer are you?
There are mainly two types of delivery management software buyers.
We can classify buyers into two categories:
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Small and midsize businesses: If you own a small or midsize business with a smaller fleet of delivery agents and drivers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery dispatch.
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Large businesses: Large businesses will benefit from advanced features such as heat maps and analytics to identify areas where they have generated maximum delivery orders so they can allocate more resources there. They can also invest in software with functionalities that allow customers to sign digitally.
Benefits of delivery management software
Having delivery management software has the following benefits:
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Improved efficiency: Delivery management software allows users to access key information such as customer details, order details, and delivery status. This allows them to cater to customers better as they can access all the vital information at the right time.
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Error-free deliveries and dispatches: Users can rely on the software to schedule and dispatch duties as per resource availability. This means error-free deliveries and dispatches.
Key considerations
Consider the following factors before you purchase delivery management software:
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Integrations: Invest in a delivery management software that offers integrations with software that you already use. For instance, you may want to integrate delivery management software with your inventory management software or eCommerce software.
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Good customer support: Customer support is important in a delivery management business as delivery agents may not be technically sound and require help with queries about the software.
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Driver/delivery agent app: It is essential that the software offers a driver/delivery agent app. A native app will allow agents to directly send alerts to customers, capture notes on delivery, and provide real-time proof of delivery.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.