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Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet bus...Read more
"MobiWork® prides itself as the top software solution that helps companies with technicians in the field to carry out their job efficiently without any delays but with superior logistical coordination, dispacth, GPS tracking, paym...Read more
AUTOsist is a cloud-based fleet maintenance management solution for businesses of all sizes and types. Key features include maintenance tracking and reminders, inspection checklists, work orders, fuel tracking, parts inventory tra...Read more
Whip Around is an intuitive and easy to use digital vehicle inspections and maintenance software.
To us, the most important destination a driver reaches is their home at the end of the day. Whip Around effortlessly and accuratel...Read more
Are you struggling with communication misunderstandings, errors and oversights while managing your growing wheel-based mobile workforce? Are the tools you’re currently using adding stress to your life and not easily scalable for y...Read more
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more
Cetaris Fleet is a cloud-based solution that helps businesses streamline maintenance operations for vehicles through data capturing and analysis. Key features include fleet maintenance, preventative maintenance, inventory manageme...Read more
Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w...Read more
GPS Insight Field Service Management gets you off of paper, out of spreadsheets, and into a streamlined, automated workflow. From a customizable calendar to a two-way QuickBooks Online sync, the platform supports your entire day, ...Read more
Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include mainte...Read more
The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction, pest control, and other sectors streamline processes related to route management, equipment tracking, employee ...Read more
WEBFLEET is a cloud-based fleet management solution. Key features include applications for GPS tracking, dispatch and scheduling and fleet maintenance.
WEBFLEET allows users to track the locations of all of their vehicles. Ve...Read more
Omadi's towing management software platform increases visibility into company operations resulting in greater efficiency, decreased admin cost, and heightened control over the success of the business. This is accomplished through ...Read more
NetDistpatcher is a cloud-based system for field service companies that was developed for both office staff and those out in the field. It’s used by professionals in landscaping, HVAC, manufacturing and other verticals. The system...Read more
TOPS® Tow Management Software is designed to manage all aspects of a tow operation from the initial tow request to the vehicle’s final disposition.
The TOPS® system provides a unified and sophisticated platform for call-takin...Read more
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time.
Each vehicle is installed with a tracking device with a constant satellite and...Read more
Swoop is a cloud-based towing management solution, which helps businesses manage dispatch operations in real-time and notify customers about providers.
Supervisors can connect with drivers over chats and send one-way notificatio...Read more
Linxio is a GPS tracking and fleet management solution designed to help businesses track vehicles, schedule preventative maintenance inspections and manage shipment orders. With Linxio’s vehicle tracking system, proprietors can tr...Read more
EcoTrack Fleet Management is a real-time GPS tracking solution designed to help service, freight, and construction businesses increase route efficiency while reducing costs and maintaining vehicle life. This solution can be used t...Read more
Traditionally, towing companies relied solely on manual processes to conduct daily operations. However, in recent years, a number of software vendors have released software suites designed with towing companies in mind that can automate many processes and make the back office more efficient overall.
Towing software helps towing companies more easily handle day-to-day processes and operations, including:
Tracking and maintaining vehicles
We created this guide to help you better understand which systems are available—and which might be best for your organization. Here’s what we’ll cover:
Many towing businesses use software to assist them with back-office functions and to streamline regular processes—from sending out trucks to tow vehicles to invoicing vehicle owners to ensuring trucks are properly maintained. These systems help companies upgrade from unwieldy methods of managing their business and operations, such as spreadsheets, non-specialized software and manual processes.
There are also some capabilities unique to towing software. These systems may come with some or all of the following:
Allows users to manage the lots in which towed vehicles are held. Stores vehicle information so users can quickly identify which vehicle belongs to whom.
Collections and lien processing
Allows users to automate their invoicing processes, send bills to vehicle owners and identify delinquent accounts.
Customer relationship management
Creates a database of the towing company’s customers (e.g., businesses and municipal entities it has contracts with), including their contact information, transactions and case history.
Motor club integration
Allows users to receive calls straight from motor clubs such as AAA. This integration can automatically send relevant driver information to the towing company and help determine whether accepting the towing request will be profitable.
Offers mobile applications for tow truck drivers so they can update their location and estimated arrival time.
Vehicle information is synced to integrated auction module, allowing the towing company or municipal lot to auction off unclaimed vehicles and preventing duplicate data entry. Auction module also manages buyer and seller information, tracks bids and assists with accounting complexities that result from state regulations.
What Type of Buyer Are You?
There are two main types of buyers when it comes to towing software. In general, most systems can accommodate either type—but some buyers may find that different systems better serve their specific needs.
Emergency services. If your company provides emergency towing services, you may wish to have some additional features. For example, some vendors offer features that allow lost or stranded motorists to provide their geographical coordinates via GPS in their smart phones and can send their exact coordinates to the towing company.
Private towing company. Whether you have one truck or 100, private towing companies will greatly benefit from the motor club integrations and mobile accessibility offered by some towing software vendors. Also consider how prospective systems will scale with your business, since some systems are priced based on the number of tow trucks in your fleet.
Municipal government and police departments. Local governments often have tight budgets. Depending on your municipality’s needs, you might not need a full-featured towing system that offers such tools as auction management or motor club integration. Police departments also have specific needs, such as the ability to integrate with their other specialized software (e.g., dispatch systems), that certain systems offer.
Pricing: Cloud-Based vs. On-Premise
Towing software is deployed one of two ways: in the cloud or on-premise. How the software is priced often depends on the deployment model. Here’s the breakdown:
Cloud-based. Cloud towing software is hosted by the vendor, and can be accessed from any compatible, Internet-connected computer or device. With these systems, you typically pay a monthly subscription fee, which is often based on the number of users or the number of tow trucks in your fleet. Most towing software packages are available in cloud-based versions.
On-premise. On-premise towing software is hosted by the user on their own servers and computers. With on-premise systems, you will typically pay an upfront license fee based on the size of your organization. You may also have to pay annual support and update fees. However, over time, pricing for these two deployment models tends to converge.
Towing Software Integrations
While some towing software platforms might come with their own accounting modules, others offer integrations with accounting systems like QuickBooks so you can easily sync your data from one system to another.
Additionally, some towing software platforms also offer integrations with major insurance companies and car clubs such as AAA, meaning you can get calls automatically routed to your system from one of those organizations.
Mobile Towing Software Applications
Some towing software platforms offer native mobile apps for Apple and Android smart devices. These apps allow drivers to enter data in when they’re on the job, reducing duplicate data entry and speeding up processing time.
When evaluating new towing software for your company, there are several things you should keep in mind. Be sure to demo multiple products from several different vendors so you have more familiarity with how the different systems compare against each other. Consider what the total cost of ownership for a new system will be.
For example, with software that is offered as a perpetual license, keep in mind that you will likely have to replace the software or upgrade it every five years or so. Whereas with software offered as a monthly subscription, you can use the software indefinitely as it will be incrementally upgraded along the way. However, keep in mind that smaller vendors are regularly acquired or go defunct. If you’re using subscription priced software, you could be without access to the software in those events.