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AUTOsist

AUTOsist is a cloud-based fleet maintenance management solution for businesses of all sizes and types. Key features include maintenance tracking and reminders, inspection checklists, work orders, fuel tracking, parts inventory tra...Read more about AUTOsist

4.7 (146 reviews)

20 recommendations

Cetaris

Cetaris Fleet is a cloud-based solution that helps businesses streamline maintenance operations for vehicles through data capturing and analysis. Key features include fleet maintenance, preventative maintenance, inventory manageme...Read more about Cetaris

4.8 (23 reviews)

2 recommendations

High Point GPS

High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and...Read more about High Point GPS

4.7 (3 reviews)

1 recommendations

Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w...Read more about Housecall Pro

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mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk ...Read more about mHelpDesk

Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a d...Read more about Jobber

Whip Around

A powerful yet intuitive fleet maintenance system, Whip Around helps you keep your entire fleet safe, compliant, and on the road. The Whip Around fleet management platform connects every point of the vehicle and equipment mainte...Read more about Whip Around

Samsara

Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. With tens of thousands of customers ac...Read more about Samsara

Route4Me

Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me

GPS Insight

GPS Insight delivers innovative solutions that transform the way fleet and field service teams achieve operational efficiency and drive customer success. Organizations across North America turn to GPS Insight when they are sick of...Read more about GPS Insight

MobiWork

MobiWork® is a B2B Software-As-A-Service (SaaS) technology company founded in 2010 and headquartered in Boca Raton, Florida USA. Since its inception, MobiWork® has become a leading provider of mobile workforce software solutions...Read more about MobiWork

Towbook Management Software

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include mainte...Read more about Towbook Management Software

Tookan

Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleets and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live locatio...Read more about Tookan

Webfleet

Webfleet es una innovadora solución de software de gestión de flotas (SaaS). Entre sus principales características se incluyen aplicaciones de seguimiento por GPS, envío y programación y mantenimiento de flotas. Webfleet permit...Read more about Webfleet

The Service Program

The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction, pest control, and other sectors streamline processes related to route management, equipment tracking, employee ...Read more about The Service Program

Tracker Management Systems

Tracker Management Systems is a towing solution that helps businesses streamline processes related to time management, dispatching, billing, inventory monitoring, and more from within a unified platform. It allows staff members to...Read more about Tracker Management Systems

Omadi

Omadi's towing management software platform increases visibility into company operations resulting in greater efficiency, decreased admin cost, and heightened control over the success of the business. This is accomplished through ...Read more about Omadi

MyTrucking

MyTrucking is a job management solution to help trucking businesses manage their jobs, communicate with drivers, and through to invoicing. The solution allows transport managers to add jobs and keep track of their drivers' perfor...Read more about MyTrucking

AMCS Fleet Maintenance

AMCS Fleet Maintenance (formerly Dossier) is a hybrid fleet maintenance solution that helps fleet owners and managers to manage business operations involved in maintaining a fleet. Key features include a central automated dashboar...Read more about AMCS Fleet Maintenance

Shipday

Shipday is an easy-to-use delivery management solution that allows restaurants, couriers, grocery stores to manage local deliveries. The platform helps users to allocate orders to drivers, plan deliveries, track vehicles in real-t...Read more about Shipday

Buyers Guide

Last Updated: November 07, 2023

Traditionally, towing companies relied solely on manual processes to conduct daily operations. However, in recent years, a number of software vendors have released software suites designed with towing companies in mind that can automate many processes and make the back office more efficient overall.

Towing software helps towing companies more easily handle day-to-day processes and operations, including:

  • Fuel reporting

  • Back-office accounting

  • Payment processing

  • Tracking and maintaining vehicles

We created this guide to help you better understand which systems are available—and which might be best for your organization. Here’s what we’ll cover:

What Is Towing Software?

Common Functionality of Towing Software

What Type Of Buyer Are You?

Pricing: Cloud-Based vs. On-Premise

Towing Software Integrations

Mobile Towing Software Applications

Other Considerations

What Is Towing Software?

Many towing businesses use software to assist them with back-office functions and to streamline regular processes—from sending out trucks to tow vehicles to invoicing vehicle owners to ensuring trucks are properly maintained. These systems help companies upgrade from unwieldy methods of managing their business and operations, such as spreadsheets, non-specialized software and manual processes.

Towing software falls under the larger category of fleet management software. It typically offers the same standard capabilities found in most fleet management suites, including:

  • Dispatch

  • GPS tracking

  • Fleet maintenance

  • Light accounting functionality

Common Functionality of Towing Software

There are also some capabilities unique to towing software. These systems may come with some or all of the following:

Lot management

Allows users to manage the lots in which towed vehicles are held. Stores vehicle information so users can quickly identify which vehicle belongs to whom.

Collections and lien processing

Allows users to automate their invoicing processes, send bills to vehicle owners and identify delinquent accounts.

Customer relationship management

Creates a database of the towing company’s customers (e.g., businesses and municipal entities it has contracts with), including their contact information, transactions and case history.

Motor club integration

Allows users to receive calls straight from motor clubs such as AAA. This integration can automatically send relevant driver information to the towing company and help determine whether accepting the towing request will be profitable.

Mobile accessibility

Offers mobile applications for tow truck drivers so they can update their location and estimated arrival time.

Auction management

Vehicle information is synced to integrated auction module, allowing the towing company or municipal lot to auction off unclaimed vehicles and preventing duplicate data entry. Auction module also manages buyer and seller information, tracks bids and assists with accounting complexities that result from state regulations.

What Type of Buyer Are You?

There are two main types of buyers when it comes to towing software. In general, most systems can accommodate either type—but some buyers may find that different systems better serve their specific needs.

Emergency services. If your company provides emergency towing services, you may wish to have some additional features. For example, some vendors offer features that allow lost or stranded motorists to provide their geographical coordinates via GPS in their smart phones and can send their exact coordinates to the towing company.

Private towing company. Whether you have one truck or 100, private towing companies will greatly benefit from the motor club integrations and mobile accessibility offered by some towing software vendors. Also consider how prospective systems will scale with your business, since some systems are priced based on the number of tow trucks in your fleet.

Municipal government and police departments. Local governments often have tight budgets. Depending on your municipality’s needs, you might not need a full-featured towing system that offers such tools as auction management or motor club integration. Police departments also have specific needs, such as the ability to integrate with their other specialized software (e.g., dispatch systems), that certain systems offer.

Pricing: Cloud-Based vs. On-Premise

Towing software is deployed one of two ways: in the cloud or on-premise. How the software is priced often depends on the deployment model. Here’s the breakdown:

Cloud-based. Cloud towing software is hosted by the vendor, and can be accessed from any compatible, Internet-connected computer or device. With these systems, you typically pay a monthly subscription fee, which is often based on the number of users or the number of tow trucks in your fleet. Most towing software packages are available in cloud-based versions.

On-premise. On-premise towing software is hosted by the user on their own servers and computers. With on-premise systems, you will typically pay an upfront license fee based on the size of your organization. You may also have to pay annual support and update fees. However, over time, pricing for these two deployment models tends to converge.

Towing Software Integrations

While some towing software platforms might come with their own accounting modules, others offer integrations with accounting systems like QuickBooks so you can easily sync your data from one system to another.

Additionally, some towing software platforms also offer integrations with major insurance companies and car clubs such as AAA, meaning you can get calls automatically routed to your system from one of those organizations.

Mobile Towing Software Applications

Some towing software platforms offer native mobile apps for Apple and Android smart devices. These apps allow drivers to enter data in when they’re on the job, reducing duplicate data entry and speeding up processing time.

Other Considerations

When evaluating new towing software for your company, there are several things you should keep in mind. Be sure to demo multiple products from several different vendors so you have more familiarity with how the different systems compare against each other. Consider what the total cost of ownership for a new system will be.

For example, with software that is offered as a perpetual license, keep in mind that you will likely have to replace the software or upgrade it every five years or so. Whereas with software offered as a monthly subscription, you can use the software indefinitely as it will be incrementally upgraded along the way. However, keep in mind that smaller vendors are regularly acquired or go defunct. If you’re using subscription priced software, you could be without access to the software in those events.