Finding software can be overwhelming. Software Advice has helped tons of moving companies choose the right systems to organize their moving vehicles and optimize the fleet.

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WorkWave Route Manager

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req... Read more

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Recent recommendations: 16 recommendations

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Dossier Fleet Maintenance

Dossier Fleet Maintenance software provides a robust fleet management system so that users can accurately track all vehicles and equipment, while quickly importing data and tracking maintenance histories.... Read more

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Recent recommendations: 14 recommendations

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Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps... Read more

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Recent recommendations: 13 recommendations

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Cigo

As a last-mile management solution, Cigo is a cloud-based solution that streamlines service and delivery operations for businesses within furniture, appliance, pharmacy, grocery, construction, industries by providing integrated co... Read more

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Recent recommendations: 8 recommendations

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ClearPathGPS

ClearPathGPS fleet management solutions are designed to help small to midsize field service businesses improve their operations and bottomlne. Helping thousands of businesses nationwide, customers include plumbing, construction, H... Read more

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Recent recommendations: 5 recommendations

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Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w... Read more

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Kickserv

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments. Kickserv can be... Read more

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GPS Insight

GPS Insight Field Service Management gets you off of paper, out of spreadsheets, and into a streamlined, automated workflow. From a customizable calendar to a two-way QuickBooks Online sync, the platform supports your entire day, ... Read more

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MoveitPro

MoveitPro is a cloud-based fleet management platform that helps moving and storage businesses optimize and streamline payroll, mileage tracking, work orders, resource scheduling and other operations. Key features include quoting, ... Read more

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Vonigo

Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as cleaning ... Read more

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Linxup

Linxup is a GPS tracking and fleet management solution for business with one vehicle or thousands of vehicles. With over 170,000 tracking devices in the field, and over 45,000 customers, Linxup is the easy, affordable, scalable, a... Read more

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Movegistics CRM

Movegistics is a complete cloud-based CRM solution for moving companies. Movegistic CRM provides companies with a complete solution that automates the entire relocation process, from lead capture to customer retention. This is don... Read more

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BookingKoala

BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client... Read more

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Elromco

Elromco is a cloud-based fleet management solution that helps small to large businesses manage and streamline moving processes. The solution allows customers to access information about their shipments on an online portal and send... Read more

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GetSwift

Getswift is a delivery management solution that helps businesses of all sizes streamline operations related to dispatching, routing, status tracking and more. Drivers can utilize a mobile application to update profile information,... Read more

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SmartMoving

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that... Read more

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High Point GPS

High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and... Read more

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NextBillion.ai

NextBillion.ai is a unified geospatial platform that empowers businesses to build, scale, and manage their own mapping ecosystems, and harness AI to optimize for every use case and region. Maps have always been made for individual... Read more

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MoveCo BMS

Moveco is a cloud-based business management solution (BMS) that helps moving and relocation companies to track and manage prospects, clients, employees, fleets and inventory. Using Moveco, businesses can create custom profile... Read more

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MoversTech

MoversTech CRM assists businesses looking for a software solution that helps improve everyday efficiency and save time and money. MoversTech CRM has the perfect movers software for managing any business operation. Businesses... Read more

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Buyers guide

No matter how you slice it, moving is never a great experience. Packing up and transporting everything across town or across the country is stressful. But for moving companies, it's should be just another day on the job—not a stressful experience.

Specialized moving company software greatly increases a business's ability to deliver positive experiences to their customers. But there's a lot of software on the market for moving businesses, and choosing the best system for your business can be a difficult task. That's why we've put together this Buyer's Guide to help you determine the key features and capabilities you need in your new system.

Here's what we'll cover:

What Is Moving Company Software?
Common Features of Moving Company Software
Benefits and Potential Issues With Moving Company Tools

What Is Moving Company Software?

For moving companies, the actual transportation of customer goods is the “easy" part—not that moving antique pianos across the country is easy. It's just that from an operational point of view, there's a lot that goes into the actual business processes both before and after the move. As such, moving company software includes all the capabilities of fleet management software plus specialized features to automate and increase efficiencies across most tasks in the life cycle of a moving job.

These solutions typically include common capabilities such as:

  • Appointment scheduling
  • Job/work order management
  • Job estimator and supplies calculator
  • Contact management
  • Accounts receivable and payable

These capabilities can support moving companies from the beginning of a job, through to its conclusion. Moving company software may include marketing capabilities that help you engage and build relationships with prospective customers. Some systems also offer sales management to help moving businesses close deals with potential customers.

Upon acquisition of a job, scheduling capabilities help ensure that appointments are accurately assigned and businesses have movers available. Services that provide online scheduling can even automate the process.

Example of a moving schedule from Moverbase

Example of a moving schedule in Moverbase

Job costing calculators and space estimators help provide a ballpark price range for customers. Some systems even offer automatic reminders and notifications for employees and customers.

Once appointments are scheduled, moving company software offers features to ensure the job is completed efficiently and accurately. Features supporting the day-of job include truck routing and GPS tracking, as well as mobile asset monitoring and mobile payment processing for once the job is complete.

These moving systems also provide reporting and analytics. This data analysis and reporting functionality can help moving companies establish and track performance metrics, which provide valuable and actionable insights into the health of the company. Dashboards and other detailed reports can also highlight areas where a company is flourishing or where it is struggling.

 

Common Features of Moving Company Software

Supporting these core capabilities of moving software are several features, including:

Job scheduling View the calendar with a real-time snapshot of employee availability. Enable customers to schedule themselves via online portal. Mobile app or mobile calendar integration helps employees see schedules on-the-go.
Work order management Record and track interactions with customers. List any details or specifics unique to the job. Get a business-wide snapshot of all currently scheduled assignments.
Job price calculator Provide customers with an estimate of what the move will cost based on the distance traveled and size of haul being moved.
Storage capacity estimation Support the pricing calculator capability by estimating the amount of storage space required for a move. Determine the size and/or quantity of moving vehicles necessary to complete the move.
Contact management Gather, organize and store valuable contact information for customers to reach out regarding an open job as well as afterward for marketing. Set up automatic notifications to alert employees in the field as well as customers with reminders and other valuable information.
Customer management Track and record notes on each interaction a customer has with the business. Leverage contact information to send targeted marketing material to encourage advocacy and referral/repeat business.
Sales management Automate emails and other conversation-based assets to help close deals. Set dynamic prices based on regional industry averages.

Benefits and Potential Issues of Moving Company Tools

The primary benefits of adopting moving company software and tools are the improvements in organization and efficiency that they provide. Moving company systems featuring customer and work order management offer visibility into all happenings in the business. This transparency enables you to go from a broad snapshot of the business down to a detailed description of each individual job.

In addition to improving organization at a broad level, these systems can greatly improve the efficiency of a moving company's operations. The ability to automate marketing and customer acquisition outreach can save moving company operators from having to heavily invest time and resources in a formal marketing team. And work order management capabilities can remedy the tedious paper trail of traditional work orders.

These process-based benefits are matched by the detailed reporting that moving company software can provide. While work order management features provide transparency into day-to-day operations, reporting and analytics capabilities generate easily understood reports on performance. These reports can be used to establish and monitor set metrics to gauge the success of the business.

While all these features are highly beneficial to moving companies, it's important to realize that not all software systems include these capabilities. Most moving company software will include at least basic scheduling features, but not all moving systems will feature customer-facing capabilities. Likewise, reporting and analytics capabilities will vary in terms of breadth, detail and ease of use from system to system.

Companies that have a system without any of these highly valuable features should look to integrate with existing customer management systems, reporting and analytics tools, or other relevant software.

Scalability is another potential issue that moving companies will want to keep in mind. It would be great to find a system that has all the necessary features for current daily operations. But where will the business be in the next two to five years? Increased company growth will likely require more specialized capabilities. It's best to find a system now that could scale to offer these more advanced features down the road as the company grows.