Find the best Taxi Dispatch Software
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Motive
Motive
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered a...Read more about Motive
Samsara
Samsara
Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet bus...Read more about Samsara
WorkWave Route Manager
WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more about WorkWave Route Manager
Rose Rocket
Rose Rocket
Rose Rocket TMS is a transportation management software built for modern trucking companies and brokerages. The software helps you input orders, generate contracted rates and spot quotes, track & trace shipments, manage documents,...Read more about Rose Rocket
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This allows us to provide comprehensive software lists and an advisor service at no cost to you.
Meet Eric, a software expert who has helped 1,534 companies select the right product for their needs.
Talk with us for a free
15-minute consultationSoftware Advice is free because vendors pay us when they receive sales opportunities.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
Tell us more about your business and an advisor will reach out with a list of software recommendations customized for your specific needs.
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TransVirtual
TransVirtual
TransVirtual is a cloud-based transport management system (TMS) designed to boost productivity and operational efficiency. From consignment creation to delivery and invoicing, TransVirtual centralises management, automation, and t...Read more about TransVirtual
PCS TMS
PCS TMS
PCS provides all-in-one cloud-based transportation management software designed to streamline and optimize every aspect of your logistics processes. Revolutionize your shipping operations with PCS PrimeExpress’ cutting-edge Transp...Read more about PCS TMS
Onfleet
Onfleet
Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat,...Read more about Onfleet
Route4Me
Route4Me
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me
Alvys
Alvys
Alvys is a modern cloud-based TMS. It simplifies everything from quotes to cash with its forward-thinking carrier, broker, and hybrid workflows. The best part? Their native EDI solution. Say goodbye to EDI headaches - Alvys has tr...Read more about Alvys
Trimble TMS
Trimble TMS
Trimble TMS solutions help carrier companies keep their costs and services competitive, while delivering significant value every day. Trimble’s TMS products helps businesses with fleet management, route optimization, dispatch, loa...Read more about Trimble TMS
Teletrac Navman DIRECTOR
Teletrac Navman DIRECTOR
Teletrac Navman provides a cloud-based fleet management platform designed to help businesses capture fleet performance data including driver safety analytics, location tracking, job management, vehicle maintenance and compliance w...Read more about Teletrac Navman DIRECTOR
Headlight Solutions
Headlight Solutions
Headlight Solutions is a web-based solution that assists businesses with handling their load-planning and routing operations using artificial intelligence (AI) technology. The platform allows organizations to automate the workflow...Read more about Headlight Solutions
Axon Trucking Software
Axon Trucking Software
Axon is a cloud-based and on-premise platform that helps small to large businesses in the transportation industry monitor and streamline fleet operations including maintenance, dispatching, billing and fleet accounting. It provide...Read more about Axon Trucking Software
TruckMaster
TruckMaster
We offer a fully integrated TMS solution. We also specialize in customizing the product to fit the companies needs and not making them fit the software. We have several packages ranging from basic (standard features such as Disp...Read more about TruckMaster
BeyondTrucks
BeyondTrucks
BeyondTrucks helps carriers with 100+ drivers maximize operational efficiency and gain real-time visibility with our highly configurable, cloud-based fleet solution. Combining smart technologies, data, and embedded financial ser...Read more about BeyondTrucks
Fleet Complete
Fleet Complete
Fleet Complete is cloud-based fleet management solution for businesses of all sizes. The solution is used in a wide range of industries including oil and gas, government, construction, manufacturing and many more. Fleet Complete o...Read more about Fleet Complete
Degama DTMS
Degama DTMS
Degama Dynamic Transportation Management System (DTMS) is a trucking management solution that helps businesses streamline operations related to routing, billing, fleet maintenance and more on a centralized platform. The order mana...Read more about Degama DTMS
VestigeView
VestigeView
VestigeView is your defense against the hazards your drivers face every day with our customizable camera system and comprehensive GPS software. With Vestige, users can access Live audio and video feed or view historical events any...Read more about VestigeView
IntelliShift
IntelliShift
IntelliShift is the ONLY fleet intelligence platform that enables businesses with fleets of vehicles and heavy equipment to EASILY access ALL fleet operations data from a single platform. IntelliShift's solutions are designed to ...Read more about IntelliShift
TruckSpy
TruckSpy
Truckspy is a cloud-based solution that provides businesses with tools to manage fleet and streamline dispatch operations on a centralized platform. Professionals can monitor the performance of their fleet using actionable analyti...Read more about TruckSpy
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Buyers Guide
Last Updated: March 16, 2023Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.
Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.
This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.
We'll cover the following:
What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
What Is Taxi Dispatch Software?
Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.
At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.
In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.
Customer confirmation screen in Samsride Dispatching Software
Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.
Common Features of Taxi Dispatch Software
Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:
Dispatch and scheduling | Receive and respond to customer ride requests by notifying the most appropriate driver for the ride. |
Alternative ride types | Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application. |
Vehicle tracking | Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption. |
Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver. | |
Online booking engine | Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine. The online booking engine can also enable bookings from other websites and social media, such as Facebook. |
Mobile app | A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date. These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider. |
Fare calculator | Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps. |
Billing and invoicing | Manage financial information regarding past due bills and invoices for riders. |
CRM | Tracks the contact information, payment history and other important details of every customer. |
SMS notifications | Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app. |
Reporting | Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement. |
Benefits of Taxi Dispatch Software
Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:
More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.
How Is Taxi Dispatch Software Priced?
Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.
In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:
A flat price per month
Cost per driver
Cost per car
Cost per fleet
Cost per booking
Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.
Market Trends to Understand
Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:
Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.
Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.
Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.
Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.
The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.