Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.
This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.
We'll cover the following:
Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.
At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.
In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.
Customer confirmation screen in Samsride Dispatching Software
Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.
Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:
|Dispatch and scheduling||Receive and respond to customer ride requests by notifying the most appropriate driver for the ride.|
|Alternative ride types||Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application.|
|Vehicle tracking||Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption.|
|Route planning and optimization||Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver.|
|Online booking engine||Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine.
The online booking engine can also enable bookings from other websites and social media, such as Facebook.
|Mobile app||A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date.
These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider.
|Fare calculator||Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps.|
|Billing and invoicing||Manage financial information regarding past due bills and invoices for riders.|
|CRM||Tracks the contact information, payment history and other important details of every customer.|
|SMS notifications||Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app.|
|Reporting||Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement.|
Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:
Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.
In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:
Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.
Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:
Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.
Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.
Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.
Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.
The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.
Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!