Finding software can be overwhelming. Software Advice has helped dozens of taxi companies dispatch and track their fleet vehicles for increased customer satisfaction and revenues.

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Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet bus... Read more

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Recent recommendations: 32 recommendations

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Rose Rocket

Rose Rocket TMS is a transportation management software built for modern trucking companies and brokerages. The software helps you input orders, generate contracted rates and spot quotes, track & trace shipments, manage documents,... Read more

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Recent recommendations: 24 recommendations

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WorkWave Route Manager

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req... Read more

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Recent recommendations: 16 recommendations

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Trimble TMS

TMW Enterprise Transportation is ideal for LTLs, private fleets, bulk carriers, third-party logistics providers, and truckload carriers. This system be integrated with any ERP to see the full benefits of a robust TMS.... Read more

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Recent recommendations: 14 recommendations

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Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps... Read more

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Recent recommendations: 13 recommendations

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PCS TMS

PCS TMS is a transportation management system that helps businesses leverage artificial intelligence (AI) technology to handle and streamline shipping operations. Professionals can optimize routes, control inbound/outbound transpo... Read more

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Recent recommendations: 12 recommendations

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TracxTMS

TracxTMS is a cloud-based logistics solution designed to help carriers and brokers manage all processes related to trucking and dispatching of consignments. The platform enables agents to quickly assign and track shipments, driver... Read more

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Recent recommendations: 8 recommendations

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Cota

Cota is a cloud-based dispatch management system designed specifically for small trucking companies, most users have between 1 and 10 trucks. The simple, easy to use design includes a drag-and-drop interface, no unnecessary fields... Read more

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Recent recommendations: 6 recommendations

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Axon Trucking Software

Axon is a cloud-based and on-premise platform that helps small to large businesses in the transportation industry monitor and streamline fleet operations including maintenance, dispatching, billing and fleet accounting. It provide... Read more

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Recent recommendations: 5 recommendations

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Teletrac Navman DIRECTOR

A web-based program designed to manage fleet and transportation, Teletrac Fleet Director can help companies remain compliant while effectively managing their communications between drivers and dispatchers.... Read more

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Recent recommendations: 4 recommendations

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DispatchTrack

DispatchTrack Delivery Logistics Manager is a user-friendly delivery management application that helps teams in the field stay connected with management. It plans for the most effective routes and offers a mobile app for drivers. ... Read more

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Recent recommendations: 3 recommendations

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LogiNext Mile

LogiNext Mile is a cloud-based transportation management solution that allows users to plan delivery routes and track vehicles. The solution is suitable for industries such as manufacturing, pharmaceutical, retail, banking and ins... Read more

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Recent recommendations: 1 recommendations

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NexTraq

NexTraq is a cloud-based fleet management solution that caters to businesses in industries such as construction and heavy equipment, food and beverage, manufacturing, transportation, agriculture, utilities and more. Key features i... Read more

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Recent recommendations: 1 recommendations

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Degama DTMS

Degama Dynamic Transportation Management System (DTMS) is a trucking management solution that helps businesses streamline operations related to routing, billing, fleet maintenance and more on a centralized platform. The order mana... Read more

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Recent recommendations: 1 recommendations

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KeepTruckin

Over 55,000 fleets of all types, from field services to trucking, use KeepTruckin fleet management for GPS tracking, cost control, safety, and compliance. With KeepTruckin, you can: Track drivers, vehicles, and assets and equipme... Read more

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Route4Me

Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r... Read more

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ITS Dispatch

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and schedul... Read more

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TripMaster

Trip Master from CTS Software is a cloud-based solution that helps businesses in non-emergency medical transportation (NEMT) and paratransit industries streamline fleet operations. It lets users configure settings to automatically... Read more

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Tailwind TMS

Tailwind Transportation Software offers a cloud-based transportation management solution built for small to mid­size trucking companies and freight brokerages. Tailwind features a customer and vendor database, quoting and orde... Read more

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Onfleet

Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat,... Read more

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Buyers guide

Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.

Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.

This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.

We'll cover the following:

What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
Market Trends to Understand

What Is Taxi Dispatch Software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.

At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.

In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.

Customer confirmation screen in Samsride taxi dispatch software

Customer confirmation screen in Samsride Dispatching Software

Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.

 

Common Features of Taxi Dispatch Software

Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:

Dispatch and scheduling Receive and respond to customer ride requests by notifying the most appropriate driver for the ride.
Alternative ride types Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application.
Vehicle tracking Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption.
Route planning and optimization Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver.
Online booking engine Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine.

The online booking engine can also enable bookings from other websites and social media, such as Facebook.
Mobile app A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date.

These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider.
Fare calculator Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps.
Billing and invoicing Manage financial information regarding past due bills and invoices for riders.
CRM Tracks the contact information, payment history and other important details of every customer.
SMS notifications Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app.
Reporting Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement.

Benefits of Taxi Dispatch Software

Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:

  • More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
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  • Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
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  • Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.

How Is Taxi Dispatch Software Priced?

Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.

In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:

  • A flat price per month
  • Cost per driver
  • Cost per car
  • Cost per fleet
  • Cost per booking

Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.

Market Trends to Understand

Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:

Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.

Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.

Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.

Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.

The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.