Find the best Taxi Dispatch Software

What is taxi dispatch software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues. At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location. In addition, mobile apps for both drivers and customers impr... read more
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Rose Rocket

Rose Rocket TMS is a transportation management software built for modern trucking companies and brokerages. The software helps you input orders, generate contracted rates and spot quotes, track & trace shipments, manage documents,...Read more about Rose Rocket

4.69 (29 reviews)

49 recommendations

Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet bus...Read more about Samsara

4.13 (253 reviews)

37 recommendations

WorkWave Route Manager

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more about WorkWave Route Manager

4.26 (62 reviews)

33 recommendations

PCS TMS

PCS TMS is a transportation management system that helps businesses leverage artificial intelligence (AI) technology to handle and streamline shipping operations. Professionals can optimize routes, control inbound/outbound transpo...Read more about PCS TMS

4.70 (70 reviews)

22 recommendations

Dr Dispatch

Desktop self host OR Cloud based hosted TMS for Carriers/Brokers/3PL/Owner Operators or Dual authority. You can copy loads between the carrier/broker sides for the price of 1 company. In COVID our customers were able to temporar...Read more about Dr Dispatch

4.00 (3 reviews)

18 recommendations

Route4Me

Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me

4.42 (321 reviews)

14 recommendations

Trimble TMS

Trimble TMS (formerly known as TMW Systems) solutions help carrier companies—large, small, and mid-sized— to keep their costs and services competitive while delivering significant value every day. Trimble TMS helps businesses with...Read more about Trimble TMS

3.63 (27 reviews)

10 recommendations

VestigeView

VestigeView is your defense against the hazards your drivers face every day with our customizable camera system and comprehensive GPS software. With Vestige, users can access Live audio and video feed or view historical events any...Read more about VestigeView

3.25 (4 reviews)

10 recommendations

Teletrac Navman DIRECTOR

Teletrac Navman provides a cloud-based fleet management platform designed to help businesses capture fleet performance data including driver safety analytics, location tracking, job management, vehicle maintenance and compliance w...Read more about Teletrac Navman DIRECTOR

2.81 (43 reviews)

9 recommendations

Axon Trucking Software

Axon is a cloud-based and on-premise platform that helps small to large businesses in the transportation industry monitor and streamline fleet operations including maintenance, dispatching, billing and fleet accounting. It provide...Read more about Axon Trucking Software

5.00 (4 reviews)

7 recommendations

DispatchTrack

DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, bu...Read more about DispatchTrack

4.55 (10 reviews)

6 recommendations

TracxTMS

TracxTMS is a cloud-based logistics solution designed to help carriers and brokers manage all processes related to trucking and dispatching of consignments. The platform enables agents to quickly assign and track shipments, driver...Read more about TracxTMS

4.88 (8 reviews)

6 recommendations

TruckSpy

Truckspy is a cloud-based solution that provides businesses with tools to manage fleet and streamline dispatch operations on a centralized platform. Professionals can monitor the performance of their fleet using actionable analyti...Read more about TruckSpy

4.80 (35 reviews)

4 recommendations

Dispatch Science

Dispatch Science is a SaaS Route Optimization and Transportation Management System for middle and last-mile delivery companies with fleets of 25 to 1,000 drivers. It includes order entry, rating & pricing, dispatching, route optim...Read more about Dispatch Science

5.00 (4 reviews)

3 recommendations

FASTER Web

FASTER Web is a fleet management system and a COTS (commercial-off-the-shelf) enterprise system providing cradle-to-grave asset management. FASTER Web offers add-ons for telematics data utilization, asset sharing, fuel imports, an...Read more about FASTER Web

4.57 (54 reviews)

2 recommendations

NexTraq

NexTraq is a cloud-based fleet management solution that caters to businesses in industries such as construction and heavy equipment, food and beverage, manufacturing, transportation, agriculture, utilities and more. Key features i...Read more about NexTraq

3.62 (45 reviews)

1 recommendations

Motive

Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered a...Read more about Motive

Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps...Read more about Verizon Connect

ITS Dispatch

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and schedul...Read more about ITS Dispatch

Track-POD

Track-POD is a cost-cutting tool that covers all bases of last-mile delivery management via a web dispatcher dashboard and a driver app. 1. AI-powered route planning & fleet optimization. 2. Real-time driver tracking & notificati...Read more about Track-POD

Buyers Guide

Last Updated: November 16, 2022

Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.

Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.

This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.

We'll cover the following:

What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
Market Trends to Understand

What Is Taxi Dispatch Software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.

At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.

In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.

Customer confirmation screen in Samsride taxi dispatch software

Customer confirmation screen in Samsride Dispatching Software

Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.

 

Common Features of Taxi Dispatch Software

Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:

Dispatch and scheduling Receive and respond to customer ride requests by notifying the most appropriate driver for the ride.
Alternative ride types Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application.
Vehicle tracking Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption.
Route planning and optimization Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver.
Online booking engine Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine.

The online booking engine can also enable bookings from other websites and social media, such as Facebook.
Mobile app A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date.

These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider.
Fare calculator Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps.
Billing and invoicing Manage financial information regarding past due bills and invoices for riders.
CRM Tracks the contact information, payment history and other important details of every customer.
SMS notifications Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app.
Reporting Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement.

Benefits of Taxi Dispatch Software

Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:

  • More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
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  • Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
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  • Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.

How Is Taxi Dispatch Software Priced?

Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.

In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:

  • A flat price per month
  • Cost per driver
  • Cost per car
  • Cost per fleet
  • Cost per booking

Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.

Market Trends to Understand

Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:

Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.

Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.

Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.

Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.

The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.