All OneTrust Reviews
56 results
Sort by
OneTrust Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.2
Value for money
4
Functionality
4.3
Pros
"My overall experience with OneTrust was positive, as the platform provides a comprehensive set of tools that make managing privacy, compliance, and risk programs more structured and transparent."
"The platform is tailored for data privacy professionals who need to stay compliant with complex, evolving privacy laws globally. Though it's a premium priced tool, if you're in HR, compliance, or operations and handle employee or customer data across jurisdictions, it's very valuable."
"At the same time, its depth and complexity can require a meaningful learning curve, but once configured, it becomes a powerful system for driving consistent, repeatable processes."
Cons
"After a simple domain change, I lost access to the platform and was unable to reset my credentials. Since I couldn’t log in, I also couldn’t contact support — and despite multiple follow-ups over more than 40 days, no one took ownership of the issue."
"One downside is that sometimes the interface feels a bit too busy, especially when there are a lot of different policies and documents to manage."
"I found their billing page hard to find and had to reach out to customer support to gain access to invoices."
Fast-track your software evaluation
Speak with a GDPR Compliance software advisor for a free 15-min consultation