All MyTAXPrepOffice Reviews
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MyTAXPrepOffice Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.6
Value for money
4.7
Functionality
4.5
Pros
"What I value most in a software provider is a comprehensive approach to assistance that combines accessible customer support via phone and chat—specifically with extended hours—and the strategic integration of AI."
"He professionally answered the questions I had, and through screen sharing, was able to demonstrate the solution to the problem I was encountering."
"sensitive content hidden] was great help today she explained everything in detail keeping it professional and to the point tell me about the upgrades that are coming listen to my suggestions told me that I could leave suggestions for the team and that they're very reasonable about listening I've used the program now for two years"
Cons
"They were speedy with updates when they were important to them, but they refused to update their estimated tax penalty calculation, which was incorrect and calculating about DOUBLE what it should be. When I called their software crap, they banned me from tech support, which made their software unusable for me (remember, you have to constantly contact tech support for workarounds because their software is so buggy). "
"I started using the program and one of the main things which is e-signature is only offered if your client creates a username and password which I specifically told [sensitive content hidden] I had in another program and I did not like because my clients are older and they are not tech savvy."
"I also ended up seeing various fees that later after doing my research come to find out it was also the company charging me for program fees which he did not advise me of and are way over the $5 per e-file that he told me."