All MyTAXPrepOffice Reviews
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MyTAXPrepOffice Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.6
Value for money
4.7
Functionality
4.5
Pros
"What I value most in a software provider is a comprehensive approach to assistance that combines accessible customer support via phone and chat—specifically with extended hours—and the strategic integration of AI."
"sensitive content hidden] was great help today she explained everything in detail keeping it professional and to the point tell me about the upgrades that are coming listen to my suggestions told me that I could leave suggestions for the team and that they're very reasonable about listening I've used the program now for two years"
"He professionally answered the questions I had, and through screen sharing, was able to demonstrate the solution to the problem I was encountering."
Cons
"They were speedy with updates when they were important to them, but they refused to update their estimated tax penalty calculation, which was incorrect and calculating about DOUBLE what it should be. When I called their software crap, they banned me from tech support, which made their software unusable for me (remember, you have to constantly contact tech support for workarounds because their software is so buggy). "
"Submitting payment to MTPO caused a security breach wherein my credit card information was stolen and used in Mexico City - MTPO did not take the report seriously and blew me off entirely"
"Five days later, I reported to the trainer who contacted me for my training session that I wasn't going to proceed with training on a new program if reported security concerns were going to go unanswered."
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