STS Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

STS Cloud

4.4

(125)

Pricing

Starting at $139.00 per month

About STS Cloud

STS is a cloud-based Sales and Catering system that supports catering and sales work groups and enhances their performance. As it is 100% web-based, it does not require installation or maintenance. Users can access a customer’s details and reservation data anytime, anywhere via a computer, mobile, or tablet.

CRM of STS Cloud helps organize your sales process. You can manage reservations without any hassle with complete GRC functionality. Features like catering contracts, banquet checks, BEOs and team synchronization are included for smooth operations. Capturing and managing leads is much easier with STS Cloud. Document merge functionalities enable you to merge agreements and BEOs easily.

STS prepares necessary reports related to sales, pace, GRC etc. for performance monitoring. Users can easily manage an unlimited number of accounts in it. Recording calls and accessing the call history are possible with STS. During special occasions or festivals users can also manage the rates of their property.

STS Cloud Screenshots

STS Cloud Pricing and Plans

Starting price: $139.00 per month

Free Trial

Free Version

Basic

$139.00

flat rate, per month

Plan includes:

Booking Management With GRC
Complete Catering System
Document Workflow
Extensive Business Reporting
Full-Featured CRM
Ongoing Product Enhancements and System Improvements
Recording of Training
Support
System Maintenance
Training

Popular features found in Catering
Banquet Management
Booking Management
CRM
Inventory Management
Kitchen/Menu Management
Multi-Location
Online Ordering
Payment Processing
Quotes/Estimates
Recipe Management
Waitstaff Management
More features of STS Cloud
Activity Dashboard
Alerts/Notifications
Attendee Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Calendar Sync
Communication Management
Contact Database
Contact Management
Contract/License Management
Customer Database
Customer Management
Customizable Branding
Customizable Reports
Data Import/Export
Document Management
Electronic Signature
Event Calendar
Event Management
Event Scheduling
Facility Management
Financial Analysis
Food & Beverage Management
For Catering Businesses
Historical Reporting
Interactive Reports
Invoice Management
Lead Capture
Mobile Access
Mobile App
Proposal Generation
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Resource Management
Room Booking
Sales Management
Sales Reports
Task Management
Third-Party Integrations
User Management

STS Cloud Integrations

RoomKeyPMS

SkyTouch Hotel OS

Lodgical Solution

Stayntouch PMS

Jonas Chorum

STS Cloud User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

30%

15%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.6

Functionality

4.1

Verified

Reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

STS is the BEST!

Ratings Breakdown

Ease of use

Functionality

Pros:

What I love most about this software is that you can navigate through it with ease! It is very user friendly. Our team was nervous about switching, but I can honestly say that the switch was well worth it!

Cons:

I do not have any negative comments about the software

Jodi G.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Review

STS overall is great software. Easy to comprehend and quick to use. It is great that is compatible for online browsers, so I am able to log in on my phone or computer, at anytime.

Ratings Breakdown

Ease of use

Functionality

Pros:

I enjoy the use of how it is integrated with Proposal path. I think that is absolutely wonderful. It is very easy to use for locating clients and accounts. Extremely user friendly.

Cons:

I previously used sales pro and sales pro was a lot easier on a trace end of things. I use traces day to day to keep up with accounts and STS is not trace friendly. I think the way traces are made and seen should be more accessible. Also, Salespro linked to our front desk system in ONQM (Hilton Front Desk), and tracked group pick up. STS does not track Hilton Group Pick up, so everything has to be manually inputted by my team which can be frustrating. Also, for managers or BEO meetings on a hotel level, having an option to print different reports would be great as well. I previously had a report option that would print all upcoming group resumes or a calendar list of all upcoming groups for the next two weeks.

Reasons for switching to STS Cloud

No, I switched companies.

Meggan B.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

STS Review

Every time that there has been a problem or something weird, I know I can reach out and ask questions. Everyone has always been responsive and helpful in guiding me the right way or getting a problem fixed.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The simplicity of the software. It is pretty straightforward and was easy to learn.

Cons:

- The reporting features are not the best. I wish we could see, rooms only, catering only and rooms & catering all on the same report. - I wish the screen where the accounts are listed was able to have multiple pages, if you sort A - Z you only get to see so many before it cuts off and there's no page two even though there are more accounts. - The formatting for some of the templates get changed without notice. I've learned to manipulate most of the them, but I wish I could customize the BEO template more. - There has been talk of STS interfacing with our other software but that has yet to happen - Also, the BEO numbering system is strange and not practical for easy reference.

Jack B.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Ready for a Mobile optimization.

My overall experience is to the point where I can sell, report and track very efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud base switchover! The auto-load of proposalpath and merged documents. Look and feel is modern and efficient.

Cons:

Need this to be more mobile interactive. Would like more filtering capabilities with reporting. Would like an easier, less tedious process to upload, budgets and GRC thresholds and pricing strategies.

Vendor Response

Jack. Thank you for your review. We appreciate your comments and feedback. We are making weekly enhancements to our reporting capabilities. Please let us know if there's a specific filtering option you'd like to see.

Replied February 2020

McKensie K.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Great Tool for Hospitality Sales

It helps me to keep all of my contracts organized and easily be able to make changes to them.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that it has removed my need to create contracts in Word or any other program. It is a valuable system for a sales team in the hospitality industry.

Cons:

There are some functionality issues that I frequently run into. The support team is incredibly responsive but very often, you're in the middle of the work day and don't have the time to spend giving feedback on how to improve the product. I wish they would do more work on their own or with test subjects to create fixes to bugs / issues.

Vendor Response

Thank you for your feedback. We are always working to address programming and related updates on an ongoing basis, and incorporate the valued input from our current clients, Your experiences allow us to continue moving forward with system wide improvements. We appreciate your business.

Replied April 2020

Rachel B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

STS software

Prefer the cloud version over the desktop version. Much more user friendly and accessible from anywhere including mobile devices when on the go. Helps keep our sales team and upper management on the same page.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tasks, traces, and bookings are easy to input. Trace reminders help you stay organized. The reports help our sales team keep on the same page of what is getting accomplished. The BCC feature makes it easier to capture outgoing emails automatically and save the step of having to input it manually.

Cons:

Calendar function isn't user friendly for appts and events. Doesn't show up on reports. It is hard to customize the templates for agreements and BEO's.

DAWN M.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

STS

After a year of struggling with STS old version and now the new cloud version I am beginning to use it to help me stay on task and remind me when I need to follow up on certain items. I still struggle with where to put certain items so they will produce on a report.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Now that I am on the cloud version, things are running more smoothly. Had a very difficult time with the other version. I'm still not entirely happy with even the cloud version but I believe some of my issues are just user error or because I have not entirely figured out where to put certain things and how to make them print in a report

Cons:

The way it picks up. Whats the point of putting in all the rooms you are including in a block if the software is only going to show them all in the run of the house slot.

Abigail K.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Good So Far

I like using it, but definitely think it could benefit from an update that would change the way updates are processed. I would really like to not have to "re-merge".

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I really like the response time of the support team - Rick Day in particular. It is fairly user friendly to maneuver through the site. I like that its cloud based, so I can access from home.

Cons:

I do not like when I have o "re-merge" documents. I spend a lot of time highlighting and detailing each individual contract and event order, so if one thing changes, like an attendee has to cancel, and the food count drops, I have to "re-merge" the document to have this be reflected on the BEO, thereby making all previous work detailing irrelevant.

Vendor Response

Thank you for your posting Abigail. We will reach out directly to you to review the BEO and detailing steps to assure your BEO's retain the frequent changes which occur with detailing functions and events. We appreciate your business relationship. Thank you.

Replied April 2020

Laurie W.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

GREAT CUSTOMER SERVICE

easier to run reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands.

Cons:

It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me.

Maysoon N.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Needs Improvement

Ratings Breakdown

Ease of use

Functionality

Pros:

The bcc feature for emails Loading contacts with email addresses and the system being able to complete a lot of information if contact and company have a website

Cons:

It does not speak with the other systems we use. For example, the final pickup numbers for a group has to be pulled from a different system There is no option to save documents as a Word doc for editing Still have not been able to use the electronic signature feature and each time we follow-up we get the same response that it's being worked on

Vendor Response

Maysoon. Thank you for your review of STS Cloud. We appreciate your feedback. The E-Signature feature in your account is now working. If you have any questions about using this feature our team will be happy to assist. We have a handful of interfaces available with other products in our industry, specifically PMS systems, data analytics, proposal software, etc.... If you are looking for something specific, please let us know. Regarding merging to Word, we have designed the system to eliminate the need for this step. Your merge contracts are automatically assembled (and available as PDF files) as you create your bookings. Editing these documents happens within the product. If you are looking for custom edits, tailored to the specific needs of your property, please let us know. Our team can assist with this. Thank you again for the comments.

Replied June 2019

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