Cornerstone Software 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Cornerstone Software

4.0

(182)

Pricing

Starting at $549.00 per month

About Cornerstone Software

Cornerstone is a comprehensive practice management software designed for veterinary clinics and hospitals. It aims to streamline various administrative and clinical processes, enhancing the efficiency and effectiveness of veterinary practices. This software integrates multiple functionalities into a single platform, offering a holistic approach to managing veterinary operations.

One of the key features of Cornerstone is its electronic medical records (EMR) system. This feature allows veterinary professionals to maintain detailed and organized patient records, facilitating easy access to medical histories and treatment plans. The EMR system supports the storage of diagnostic images, lab results and other critical patient data. Additionally, it ensures compliance with industry standards for data security and privacy.

Another significant feature is the appointment scheduling module. This tool helps manage client appointments efficiently by providing a user-friendly interface for booking, rescheduling and canceling appointments. The system can send automated reminders to clients, reducing no-show rates and optimizing the clinic's schedule. Additionally, it offers calendar views and r...

Cornerstone Software Screenshots

Cornerstone Software Pricing and Plans

Starting price: $549.00 per month

Free Trial

Free Version

Basic

$549.00

per month

No plan information available

Cornerstone Software Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Cornerstone Software
Accounting
Alerts/Notifications
Appointment Scheduling
Charting
Communication Management
Data Import/Export
Electronic Payments
Electronic Signature
Email Reminders
Invoice Management
Patient Records Management
Reminders
Reporting & Statistics
SMS Messaging
SOAP notes
Status Tracking
Telemedicine
Template Management
Third-Party Integrations
Workflow Management

Cornerstone Software User Reviews

Overall Rating

4.0

Ratings Breakdown

40%

37%

14%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

4.3

Functionality

4.0

Amanda C.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed October 2023

Best Veterinary Software hands down.

Cornerstone is very user friendly and well-organized. I have been using this soft ware for the past 7 years and have loved it more than the other two softwares I used at other clinics before this. There are so many easy to learn shortcuts that make daily medical record keeping easier. I

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

My favorite feature is the integration between their labwork machines and outside Idexx labs straight into patient files.

Cons:

There are a few features that require a right click and drop down menu that I feel would be better set to just a double click. My complaints are few!

Crystal F.

Verified reviewer

Veterinary

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed August 2024

Idexx Review

overall very good veterinary diagnostics system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very efficient to enter patients details easy to use

Cons:

the pipets and the display as well as the syncronizing

Reasons for switching to Cornerstone Software

more cost effective and better products more accessible

Brook W.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

CornerStone

Awful from the price to the product. I wouldn't recommend this product for anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. I find this software archaic and out of date. I do not find any features useful with this product

Cons:

The reports. There is no way to specify the dates you would like to run reports for. This is a huge problem when it comes time for accounting to be done.

Paige Z.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Amazing Support Team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that there are multiple ways to do something. So what works for one person may be different for another. The Idexx support team is incredible and always easy to reach for support.

Cons:

I feel like it has limited features. The boarding management is awful and hard for staff to utilize to its full potential

Reasons for choosing Cornerstone Software

The integration with all of our lab equipment

Richard C.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Cornerstone Reivew/Survey

From a support staff point of view, very good. From a practice management point of view, it can be difficult, especially if you join a practice years into owning the software and it was unorganized. Clean up can be difficult.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients. I like the help desk as they are easy to get a hold of and are very knowledgeable. I think it is easy to look up pets and clients and deal with financial transactions. PHNP is great too.

Cons:

You need to make a new client file in order to make an appointment, although I know there are a few work around for this. You cannot inactivate a mass amount of clients at one time. You can email a mass amount of clients at one time. I wish you could eliminate service and inventory items instead of just inactivating them. I wish there was a better way to organize service and inventory item, so we can pull sales and revenue figure easier. It is hard to create these reports. I hate that once you have 4 files open on the patient clipboard, it make you close a few before you can continue working. I don't like that you cannot put cost of good on service items (labwork, etc.)

Vendor Response

Hi Richard, thanks for taking the time to share such detailed feedback. We know how much you depend on Cornerstone, and we'd like to help you address some of the areas you cited; you'd mentioned finding the Customer and Technical Support team helpful, and we'd recommend starting there.

Replied February 2019

Erica B.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Cornerstone, Adapt or Abandon Ship.

It was a good run! I learned a lot, I was frustrated a lot. Really, who uses TAB? I would have to print out a giant picture of the soda for new employees who were unfamiliar with the program. I can't say I miss the program and transitioning into a brand new PIMS isn't the most fun experience out there, but overall we are quite satisfied with letting Cornerstone go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In the nearly 10 years I used Cornerstone I found reporting and boarding/scheduling features to be the best aspect of the program. Newer PIMS could definitely learn a thing or two from those designs.

Cons:

Invoice mistakes, server issues, and LONG wait times for customer service eventually led to us terminating out contract with IDEXX and moving over to a new PIMS. We needed something more reliable that didn't go offline when the power went out. Cornerstone is a massive program and for the price and what we utilized of it, the cost didn't work for us. Cloud based PIMS are the future.

Reasons for choosing Cornerstone Software

New owner was familiar with software.

Reasons for switching to Cornerstone Software

New owner elected to change to a new software.

Glen J.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Frustrated

While customer service such as help with software, learning, and hardware issues are really good. There seems to be constant need for these people, more so than there really should be is the application was better designed for the user. I had an opportunity to receive finical assistance to pay 50% of the training to learn Cornerstone software. I asked several times to get the proper paperwork and documents to accomplish this task. I had one month to get it done. Cornerstone sales continued to fail to get back with me and get what I needed. This cost me over $5,000. It seemed once they had my signatures on the contract they really no longer cared.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable templates for medical records help to accomplish many tasks and streamline our work flow. Customer serves is quite good, we can generally get help quickly. The daily planner with several tabs of tasks helps to decrease chances of task left uncompleted and gives a picture of our day. Client communications capabilities are beneficial.

Cons:

The user interface is not intuitive and has a very steep learning curve. Initial user experience is poor and frustrating. There are often way more steps than needed to accomplish a task. Many tasks I need to accomplish use work arounds which decreases effectiveness and efficiency, this also increase the chances of user errors, increases the learning curve for staff, this in turn leads to lost revenues and decreased customer satisfaction. While there are good automation features they lack the ability to truly make a great client information pipeline that is needed in today's veterinary industry. It is interesting that we call this a practice management software yet the features needed for a manager such as automated reports with graphs at specific time intervals to give a better overall picture of the practices health are nonexistent. The integrated Pet Health Network Pro does not truly allow the use of two practices with out the real possibility of confusing clients and lots of work arounds, they also do not have the ability to create custom templates for communication base on specific client and patient needs.

Reasons for choosing Cornerstone Software

The hope to better create custom client communications and management reports. Integration with reminders systems, and not having my practices data used for other purposes.

Reasons for switching to Cornerstone Software

Hoping for better customer service and the ability to better communicate, educate, and serve our clients

Vendor Response

Hello Dr. Jensen, thanks very much for taking the time to share your feedback. While we appreciate the thumbs up for customer support, the daily planner and client communications, we want to help you and your team address those areas of concern right away. One of our expert Cornerstone trainers is going to reach out to help you and your staff ASAP, at no charge. Please let us know how that goes!

Replied December 2020

Alex K.

Verified reviewer

Veterinary

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

We Moved On

It was fine, and we still run the server for access to records that did not migrate well to our current platform. That said, we haven't used the platform daily in almost two years and logging on intermittently I can still easily navigate through - innovation is still lacking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cornerstone was the primary PIMS platform we used from 2009 through 2020, so what we liked most about using the platform was its familiarity. In over a decade Cornerstone never went through such a massive, fundamental update that it ever felt new or refreshed.

Cons:

Pretty much the same reason as above. Without any major updates to the platform aesthetically or functionally it felt like we were in a holding pattern while all these new cloud based platforms were getting off the ground. We are fans of innovation and Cornerstone seemed to lack this.

Reasons for choosing Cornerstone Software

It seemed more robust while also being more approachable to use.

Audrey H.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Cornerstone cloud just ok

I did like the level of detail and able to see the alerts as pop ups on each patient when you pulled up the chart.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Able to view multiple details of patient in one window. Good reports with lots of details and search options to narrow down my report.

Cons:

how slow the cloud version was. Also didn't like that it looks very old school. Very old display. Would like body maps.

Kelly C.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Flexible software that is easy to learn and use.

As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher.

Cons:

New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it.

Vendor Response

Hi Kelly, thanks for the feedback regarding Cornerstone's flexibility, ease of use and diagnostic integration; we know how important all of those are at busy practices like yours. Same goes for multi-location/single database functionality. That's an ongoing area of high focus for us, and that includes making it easier to access the reporting and analytics you depend on.

Replied February 2019

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