All Convoso Reviews
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Convoso Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.5
Value for money
4.5
Functionality
4.5
Pros
"I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates."
"Having the text feature is huge for us, our previous dialer did not have it and being able to text back and forth with clients has been big for our productivity."
"User friendly interface - The options in the main menu and the sub menu options are very much self explanatory"
Cons
"There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day."
"The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together."
"Unfortunately, I cannot do a three way or a conference call with the system."
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