All Convoso Reviews
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Convoso Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.5
Value for money
4.5
Functionality
4.5
Pros
"ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs."
"The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics."
"I also love the caller ID protection features; it helps keep your numbers from being flagged as "Spam," which is a total lifesaver for getting people to actually pick up the phone."
Cons
"There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day."
"The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together."
"Unfortunately, I cannot do a three way or a conference call with the system."
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