Identifix Shop Manager 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Identifix Shop Manager

4.2

(55)

Pricing

Starting at $289.00 per month

About Identifix Shop Manager

Identifix Shop Manager is a cloud-based system designed to simplify auto shop management. The solution caters to a wide range of auto repair shops, helping them streamline their operations and better serve their customers.

The solution generates accurate and detailed repair estimates, optimized for the parts and services involved. It also includes inventory management, allowing shops to review key business metrics and tailor their offerings to customer needs. Additionally, the platform modernizes customer interactions with solutions such as digital inspections, customized repair orders and remote payment options.

It also provides advanced functionality to help shops better serve their customers. It gives a full picture of repairs done on individual vehicles and can integrate with accounting software as well as a diagnostic tool.

Identifix Shop Manager Screenshots

Identifix Shop Manager Pricing and Plans

Starting price: $289.00 per month

Free Trial

Free Version

Launch

Pricing available upon request

Plan includes:

Unlimited Repair Orders
Workflow
Digital Vehicle Inspections
Labor Guide
Electronic Parts Ordering
Integrated Payments
Vin Decode
Standard Reports
Direct Hit Integration

Evolve

$289.00

flat rate, per month

Plan includes:

Everything in Launch
Unlimited End Users
Gross Profit Parts Matrix
Labor Matrix
Actual Tech Labor Rate
Accounts Receivable Statements
Service Clocks

Thrive

$389.00

flat rate, per month

Plan includes:

Everything in Evolve
Native Parts
OE Specs
Way Text plus Messenger
Maintenance Builder
Remote Signature Capture
Multi-Location

Dominate

$489.00

flat rate, per month

Plan includes:

Everything in Thrive
Analytics
Query Building
Coaching Reports
Report Email Automation
Global Canned Jobs

Enterprise

Pricing available upon request

Plan includes:

Everything in Dominate
Dedicated Account Manager
Quarterly Business Reviews
Dedicated Implementation Team

Identifix Shop Manager Features

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of Identifix Shop Manager
Activity Dashboard
Billing & Invoicing
Chat/Messaging
Inventory Management
Multi-Location
Quotes/Estimates
Records Management
Reporting & Statistics
Third-Party Integrations
Workflow Management
Work Order Management

Identifix Shop Manager Integrations

QuickBooks Enterprise

Kukui

Broadly

Steer

AutoVitals

PartsTech

Identifix Shop Manager User Reviews

Overall Rating

4.2

Ratings Breakdown

60%

18%

Secondary Ratings

Ease of Use

4.0

Value for money

3.7

Customer support

3.9

Functionality

4.2

Jesse E.

Verified reviewer

Automotive

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2024

Good software

Ratings Breakdown

Ease of use

Functionality

Pros:

I like rhat you can use any device to login to it

Cons:

I dont think like that it doesn't come with a real time diagnostic aystem

Chris P.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

One valuable tool

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.

Cons:

Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker

Reasons for choosing Identifix Shop Manager

The database of user submissions is vastly larger than other products

GENE U.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed November 2024

Cannot cancel subscription

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Manual Ok

Cons:

Have tried for 3 months to cancel, still charging my CC

stephaney l.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

EVERYTHING..... ALL IN one place

Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get their productivity up. And that means making more oney all around!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM

Cons:

There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure.

Reasons for choosing Identifix Shop Manager

I had used Identifix in the past and I knew it could only have gotten even better. It was good before, now it is awesome

Reasons for switching to Identifix Shop Manager

Alldata had little to no info on older cars. And we have a customer base that keeps their cars for many years. I was tired of having to request info from the library on Alldata and have them ultimately send me the info i had already found that was lacking what i needed. It was not worth the price

Jim O.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Information and more

Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually. Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with.

Cons:

Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate. Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job.

fred z.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

At one time 4 years ago and before it was great

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is practically worthless

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

all most every single car trouble I would look up I had tons of info

Cons:

Now after covid the sight has been scrubbed of 80% of its info

Nick M.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Identifix is a valuable resource

Identifix helps us do the right maintenance on our customer's cars at the right interval. It has also helped us figure out difficult hard to find problems on a few cars.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the maintenance schedule lookup feature. It makes it easy to determine what maintenance items we should be doing on our customer's car at any given time or mileage. The catch up maintenance and recall notices on the suggested maintenance is a great feature. I do like the ability to check the diagnostic trouble codes for most likely failures and tips from other technicians about testing protocols as well.

Cons:

The layout of the home page is my least favorite feature. It's not as intuitive as it should be. I think the options to click on new car, maintenance, schedules, etc could be neater and easier to find.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed October 2017

Quick fault to fix software with full management capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing.

Cons:

Program is a little sketchy sometimes although it seems to be improving. I think it will be really good in the future.

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

We loved the detail and the ease of use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We tried this software and loved how it helps diagnose specific problems when the codes are tricky to pin point!

Cons:

It was a little glitch and had to restart a few times. Could be a little bit more user friendly for service writers, not just technicians.

Verified

Reviewer

Automotive

2-10 employees

Used daily for free trial

Review source

Reviewed July 2019

Great tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Uses real peoples feedback and results to allow me as the user to better identify common issues.

Cons:

Nothing to not like about it about using this software.

Showing 1 - 10 of 55 Reviews

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Identifix Shop Manager 2026: Benefits, Features & Pricing

Overview

About Identifix Shop Manager

Identifix Shop Manager Screenshots

Identifix Shop Manager Pricing and Plans

Identifix Shop Manager Features

Identifix Shop Manager Integrations

Identifix Shop Manager User Reviews

Identifix Shop Manager Popular Comparisons

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