CARL Source vs Guide Ti: Which is best for you?

Because of its extreme flexibility, we were able to customize it according to our needs and integrated with our ERP

As a user (not a programmer) I have seen CARL improve a lot, now the graphics are modern and there are many more useful functions than the first versions.

Experience is excellent talking about the system in general; Only concern by my comments related to technical support.

Service for complex request is managed by tickets as normal IT company, and most of the times depend on the availability of the supporter, It lead to long time answer while user is struggling with the problem; Need to take in account that we are operating in daily basis and depending a lot of the system that should be working properly.