Carbonite 2026: Benefits, Features & Pricing

Wondering if Carbonite is right for your organization?

Our Risk Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Carbonite

4.3

(172)

Pricing

Starting at $4.92 per month

About Carbonite

Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions. Primarily catering to individuals, small, midsize and large enterprises, it allows users to automate cloud backup for applications, videos, documents and other crucial data, which is frequently stored on on-site systems.

Key features of Carbonite include unlimited cloud storage, remote sharing and access, cloud backup, courier recovery, hybrid backup, backup policies customization and mirror image, video and hard drive backup. Additionally, it lets Windows users revert to a previous OS version in case of deletion/loss of data.

Carbonite stores data in a controlled environment with 24-hour backup generators, which ensures that streamlined and secure cloud backup services are provided to the businesses. The platform is available on a monthly subscription basis, and extends customer support seven days a week.

Carbonite Screenshots

Carbonite Pricing and Plans

Starting price: $4.92 per month

Free Trial

Free Version

Basic

$4.92

flat rate, per month

Plan includes:

Automatic File and Photo Backup
Encrypted Cloud
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup

Plus

$7.00

flat rate, per month

Plan includes:

Automatic File and Photo Backup
Automatic Video Backup
Encrypted Cloud
External Hard Drive Backup
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup

Prime

$8.75

flat rate, per month

Plan includes:

Automatic File and Photo Backup
Automatic Video Backup
Courier Delivery of Recovered Files
Encrypted Cloud
External Hard Drive Backup
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup
Webroot® Computer Antivirus

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Carbonite Features

Popular features found in Risk Management
Alerts/Notifications
Audit Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Document Management
Incident Management
Internal Controls Management
Mobile Access
Response Management
Risk Analysis
Risk Scoring
Scenario Planning
More features of Carbonite
Access Controls/Permissions
Activity Monitoring
Archiving & Retention
Automatic Backup
Backup and Recovery
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Data Migration
Data Recovery
Data Replication
Data Security
Data Storage Management
Disaster Recovery
Encryption
Endpoint Protection
File Management
File Transfer
Incremental Backup
Local Server Options
Monitoring
Policy Management
Real-Time Monitoring
Reporting/Analytics
Secure Data Storage
Threat Response
Web Access/Restoration

Carbonite User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

27%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.0

Functionality

4.2

Andrew K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Makes for very easy regualr backups

Very good. We trialled a few different options but this was the best one.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Previously 5

Pros:

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons:

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Reasons for choosing Carbonite

Better pricing and much better support responsiveness.

Lori R.

Verified reviewer

Publishing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

I've Tried Others But Came Back To Carbonite

Overall, you get what you pay for with data backup. I quit Carbonite for a couple of years and struggled. I finally came back to them this last year and felt such relief when I implemented the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Carbonite is easy to implement. I don't have to worry about it keeping my data safe with the automatic backups.

Cons:

It's a little more expensive than some of the others.

Reasons for switching to Carbonite

iDrive was simple to use, but I really liked how Carbonite handled my account consistently and securely.

Greg H.

Verified reviewer

Chemicals

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Carbonite

It has been a life savor for me. Our owner had lost his laptop and I was able to fully recover his data to restore on new laptop. He was extremely great full that we had this software installed.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Previously 4

Pros:

Users love being able to login on phone/pad and view files that have been synced from their workstation/laptop. Also, gives them security that their files are backed up if something went wrong with their workstation/laptop.

Cons:

Not really con but depending on amount of data, syncing it up and recovery can take sometime to complete.

David M.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed March 2021

Carbonite for personal or small business

Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure.

Cons:

The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients.

Reasons for choosing Carbonite

Pricing was the best and Carbonite contained all of the features I was looking for.

Reasons for switching to Carbonite

The pricing model changed, and it exceeded the budget allocated.

Vendor Response

Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us

Replied November 2021

mike n.

Verified reviewer

Military

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Information and file redundancy is key

My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.

Cons:

Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.

Reasons for choosing Carbonite

After my research was complete I felt that Carbonite better met the needs of my organization. The service plan was exactly what I was looking for and the brands industry reputation speaks for itself.

Matthew S.

Verified reviewer

Consumer Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2020

Great tool for backing up your computer files

You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.

Cons:

Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.

Reasons for switching to Carbonite

Norton Security's backup feature isn't as easy to use or straightforward as Carbonite. I can also buy 2 or 3 year plans of Carbonite and save money.

Cody O.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 2 years

Review source

Reviewed September 2022

Industry standard tool, with good encryption options

Ratings Breakdown

Ease of use

Functionality

Pros:

Able to encrypt with higher-level encryption keys than alternatives like Backblaze, which was a requirement for the business. Continuous background tool is one of the smoothest-operating I've worked with - files backup on a regular basis without user interaction, and tracks version history for easy rollback for 30 days.

Cons:

The online portal is very slow, and doesn't add much value to the tool.

Reasons for switching to Carbonite

Increased encryption key size, and recommendation from trusted security partner.

Vendor Response

Thanks for leaving us a review - Appreciate the feedback about the online portal.

Replied October 2022

DANIEL W.

Verified reviewer

Libraries

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Carbonite backup solution

Overall this software runs well. Again after a few adjustments with the policy, the backup solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less time than other backup solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Carbonite endpoint backup solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest.

Cons:

Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions within their policy settings. After a few phone calls back and forth everything seems to be running well. Communication to the customer is key

Reasons for choosing Carbonite

Carbonite has all the tools and backup solutions that fit within our budget.

Reasons for switching to Carbonite

Cost

Daniel E. W.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2018

Do Not Use

Carbonite worked but their business philosophy is seriously lacking. I prepaid for for years, but when they changed the service package by discontinuing boot disk and application software mirroring, they refused to refund the payment for the prepaid year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Carbonite was easy to install and use, but over the years required re-installation on several occasions to resume back up.

Cons:

When Carbonite discontinued their mirroring back-up, I cancelled my many years' subscription with a year of service remaining. Carbonite refused to refund the prepaid year. So not only did they change the services I paid for, they refused to refund the payment for the mirroring service I pay for. I strongly discourage anyone from using Carbonite.

Don B.

Verified reviewer

Aviation & Aerospace

Used daily for more than 2 years

Review source

Reviewed April 2018

Sleep well knowing your data is protected!

it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.

Cons:

I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!

Showing 1 - 10 of 172 Reviews

See All Reviews