Identifix Shop Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Identifix Shop Manager

4.2

(55)

Pricing

Starting at $289.00 per month

About Identifix Shop Manager

Identifix Shop Manager is a cloud-based system designed to simplify auto shop management. The solution caters to a wide range of auto repair shops, helping them streamline their operations and better serve their customers.

The solution generates accurate and detailed repair estimates, optimized for the parts and services involved. It also includes inventory management, allowing shops to review key business metrics and tailor their offerings to customer needs. Additionally, the platform modernizes customer interactions with solutions such as digital inspections, customized repair orders and remote payment options.

It also provides advanced functionality to help shops better serve their customers. It gives a full picture of repairs done on individual vehicles and can integrate with accounting software as well as a diagnostic tool.

Identifix Shop Manager Screenshots

Identifix Shop Manager Pricing and Plans

Starting price: $289.00 per month

Free Trial

Free Version

Launch

Pricing available upon request

Plan includes:

Unlimited Repair Orders
Workflow
Digital Vehicle Inspections
Labor Guide
Electronic Parts Ordering
Integrated Payments
Vin Decode
Standard Reports
Direct Hit Integration

Evolve

$289.00

flat rate, per month

Plan includes:

Everything in Launch
Unlimited End Users
Gross Profit Parts Matrix
Labor Matrix
Actual Tech Labor Rate
Accounts Receivable Statements
Service Clocks

Thrive

$389.00

flat rate, per month

Plan includes:

Everything in Evolve
Native Parts
OE Specs
Way Text plus Messenger
Maintenance Builder
Remote Signature Capture
Multi-Location

Dominate

$489.00

flat rate, per month

Plan includes:

Everything in Thrive
Analytics
Query Building
Coaching Reports
Report Email Automation
Global Canned Jobs

Enterprise

Pricing available upon request

Plan includes:

Everything in Dominate
Dedicated Account Manager
Quarterly Business Reviews
Dedicated Implementation Team

Identifix Shop Manager Features

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of Identifix Shop Manager
Activity Dashboard
Billing & Invoicing
Chat/Messaging
Inventory Management
Multi-Location
Quotes/Estimates
Records Management
Reporting & Statistics
Third-Party Integrations
Workflow Management
Work Order Management

Identifix Shop Manager Integrations

QuickBooks Enterprise

Kukui

Broadly

Steer

AutoVitals

PartsTech

Identifix Shop Manager User Reviews

Overall Rating

4.2

Ratings Breakdown

60%

18%

Secondary Ratings

Ease of Use

4.0

Value for money

3.7

Customer support

3.9

Functionality

4.2

Mike P.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Best Automotive Shop Management Program

It has been and is still currently a great addition to my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very intuitive and easy to use design

Cons:

Its sometimes has a longer load up time. But only slightly overall very happy.

Reasons for switching to Identifix Shop Manager

The Price and Ease of Use of Identifix over Mitchells software

Jason A.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

identifix premiere diagnostics database

i love identifix for diagnostics this is my go too software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

diagnostics, my go to for any diag info and test procedures

Cons:

difficult to navigate and not very user friendly definitely not intuitive

Reasons for switching to Identifix Shop Manager

diagnostics database is second to none test procedures and feed back

Tyler W.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2025

Charged after cancling subscription

Frustrating. They make cancling a subscription a hassle so that you might keep paying it. Had to get a refund through my credit card company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good information like all the alternatives

Cons:

Overcharged and a hassle to get the money back and cancel the autopay.

David D.

Verified reviewer

Transportation/ Trucking/ Railroad

Self-Employed

Used daily for free trial

Review source

Reviewed December 2025

Straightforward to set up

My overall experience with Parsio is that it’s a clean, efficient tool for automatically extracting data from documents like emails, PDFs, and receipts. It feels straightforward to set up, accurate in pulling the fields you need, and especially useful if you want to save time on manual data entry or connect the results to tools you already use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Identifix Shop Manager is how it centralizes repair information, diagnostics, and labor guides in one place, making it easier and faster to troubleshoot vehicle issues. I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy.

Cons:

I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy.

Jeffrey B.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Could not run our business without Identifix

We enjoy Identifix a lot more than we did Mitchell1.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Identifix allows us to pull labor hours easily. It also provides parts estimates and wire diagrams for tough jobs.

Cons:

If Identifix could actually fix the car for us that would be great. Other than that there is nothing we do not like about Identifix.

Reasons for switching to Identifix Shop Manager

Aggravated with the customer support we received from Mitchel1

Kyle K.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Identifix Packs A Lot of Value

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic finding tool, in order to be the most accurate in service shops.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product. The main functionality we used the product for was service work diagnositic estimates and recommendations. We would use another product, Mitchell1, and used Identifix synonymously to verify issues with vehicles. We were very impressed and the two products worked well together. Technicians can do a great job of imputing their own fixes into Identifix in order to verify concerns.

Cons:

Identifix does not update as frequently as other products, and they have not changed their user interface in some time. Because technicians can enter their own fixes, sometimes the interface seems antiquated and jumbled.

Reasons for switching to Identifix Shop Manager

Wanted to compare Mitchell to another product.

Bryan F.

Verified reviewer

Automotive

2-10 employees

Used daily for free trial

Review source

Reviewed May 2019

Complete Repair Information

It was okay, it would work for anyone but did not have a good experience with customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Identifix had most the information we needed in the moment.

Cons:

Compared to Alldata they seem to have the same information with worse customer service. On hold forever. Would say Mitchell1 is superior to both.

Reasons for choosing Identifix Shop Manager

It was not as familiar as Alldata and poor customer service.

Artisha W.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Identifix Shop Manager

I get a comprehensive marketing platform that provides rapid deployment across key channels like email, print, Facebook, and display advertising. With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Handles job tracking, scheduling, digital inspections, and creates detailed, professional repair orders.

Cons:

I really don’t have any complaints. I love the easy access and fast response to my inputs with ease.

Jeff E.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Very helpful respurce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use looking up diagnostic procedures

Cons:

When some searches provide no results it’s not helpful

Amany E.

Verified reviewer

Oil & Energy

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

Increased my shop’s accuracy in estimations and reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Identifix Shop Manager for estimating the repairs costs and to track parts utilization and it has been helpful. By using this tool there’s an opportunity to notice some problems which is useful when making choices, for instance in relation to inventory and time required for repairs.

Cons:

I’ve found that there is a problem with the reporting process. Sometimes it can take much time to create custom reports, thus prolonging the analysis of the shop performance metrics, for instance when one needs to make it immediately.

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