We've helped thousands of health care organizations choose the right EMR software so they can create digital patient charts and track assessments. How does it work?

Electronic Medical Records Software


Sort by:
 
Sort by:
 
drchrono EHR logo
 
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
Rating:            (231)
Rating:
        (231)
Price:
Advisor Recommendations:
421
Platforms:
Deployment:
Business Size:
S
M
L
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
 
NueMD logo
 
NueMD offers a suite of cloud-based software and medical billing services for practices of all sizes. NueMD is an integrated practice management, medical billing, electronic health recording and appointment scheduling solution. Medical... Read More
Rating:            (432)
Rating:
        (432)
Price:
Advisor Recommendations:
403
Platforms:
Deployment:
Business Size:
S
M
L
NueMD offers a suite of cloud-based software and medical billing services for practices of all sizes. NueMD is an integrated practice management, medical billing, electronic health recording and appointment scheduling solution. Medical... Read More
 
AdvancedMD logo
 
AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
Rating:            (407)
Rating:
        (407)
Price:
Advisor Recommendations:
382
Platforms:
Deployment:
Business Size:
S
M
L
AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
 
athenahealth EHR logo
 
athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read More
Rating:            (582)
Rating:
        (582)
Price:
Advisor Recommendations:
170
Platforms:
Deployment:
Business Size:
S
M
L
athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read More
 
PrognoCIS by Bizmatics logo
 
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
Rating:            (264)
Rating:
        (264)
Price:
Advisor Recommendations:
121
Platforms:
Deployment:
Business Size:
S
M
L
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More

Call us for a free FastStart Consultation: (844) 387-3581


 
Kareo Clinical EHR logo
 
Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read More
Rating:            (498)
Rating:
        (498)
Price:
Advisor Recommendations:
105
Platforms:
Deployment:
Business Size:
S
M
L
Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read More
 
ECLIPSE logo
 
In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary... Read More
Rating:            (205)
Rating:
        (205)
Price:
Advisor Recommendations:
76
Platforms:
Deployment:
Business Size:
S
M
L
In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary... Read More
 
AllegianceMD logo
 
AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing and... Read More
Rating:            (14)
Rating:
        (14)
Price:
Advisor Recommendations:
58
Platforms:
Deployment:
Business Size:
S
M
L
AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing and... Read More
 
eClinicalWorks logo
 
eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available. eClinicalWorks... Read More
Rating:            (175)
Rating:
         (175)
Price:
Advisor Recommendations:
57
Platforms:
Deployment:
Business Size:
S
M
L
eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available. eClinicalWorks... Read More
 
CareCloud Charts logo
 
CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More
Rating:            (263)
Rating:
        (263)
Price:
Advisor Recommendations:
54
Platforms:
Deployment:
Business Size:
S
M
L
CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More

Call us for a free FastStart Consultation: (844) 387-3581


 
Practice EHR logo
 
Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read More
Rating:            (6)
Rating:
        (6)
Price:
Advisor Recommendations:
54
Platforms:
Deployment:
Business Size:
S
M
L
Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read More
 
Azalea Health logo
 
Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products bring together a practice's medical... Read More
Rating:            (22)
Rating:
        (22)
Price:
Advisor Recommendations:
50
Platforms:
Deployment:
Business Size:
S
M
L
Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products bring together a practice's medical... Read More
 
ChiroTouch logo
 
ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments... Read More
Rating:            (429)
Rating:
        (429)
Price:
Advisor Recommendations:
44
Platforms:
Deployment:
Business Size:
S
M
L
ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments... Read More
 
NextGen Healthcare logo
 
NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more. NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying... Read More
Rating:            (1007)
Rating:
        (1007)
Price:
Advisor Recommendations:
39
Platforms:
Deployment:
Business Size:
S
M
L
NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more. NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying... Read More
 
CureMD logo
 
CureMD is a certified cloud-based EHR, practice management, patient portal and revenue cycle management. CureMD helps physicians and office staff manage their practice operations. It also helps practices adopt Meaningful Use - driving... Read More
Rating:            (43)
Rating:
        (43)
Price:
Advisor Recommendations:
36
Platforms:
Deployment:
Business Size:
S
M
L
CureMD is a certified cloud-based EHR, practice management, patient portal and revenue cycle management. CureMD helps physicians and office staff manage their practice operations. It also helps practices adopt Meaningful Use - driving... Read More

Call us for a free FastStart Consultation: (844) 387-3581


 
WRS Health logo
 
WRS Health is a cloud-based integrated EHR, founded in 2000. The solution offers EHR, practice management, revenue cycle management and billing services solution designed to help medical professionals streamline the core activities... Read More
Rating:            (98)
Rating:
        (98)
Price:
Advisor Recommendations:
32
Platforms:
Deployment:
Business Size:
S
M
L
WRS Health is a cloud-based integrated EHR, founded in 2000. The solution offers EHR, practice management, revenue cycle management and billing services solution designed to help medical professionals streamline the core activities... Read More
 
EHR YOUR WAY logo
 
EHR YOUR WAY is a behavioral health EHR that can be deployed on desktop and mobile cloud-based devices. The solution covers various aspects of behavioral health including inpatient and outpatient Mental Health and Substance Abuse,... Read More
Rating:            (52)
Rating:
       (52)
Price:
Advisor Recommendations:
32
Platforms:
Deployment:
Business Size:
S
M
L
EHR YOUR WAY is a behavioral health EHR that can be deployed on desktop and mobile cloud-based devices. The solution covers various aspects of behavioral health including inpatient and outpatient Mental Health and Substance Abuse,... Read More
 
WebPT logo
 
WebPT is a cloud-based, multi-product platform for outpatient physical, occupational and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient... Read More
Rating:            (306)
Rating:
        (306)
Price:
Advisor Recommendations:
31
Platforms:
Deployment:
Business Size:
S
M
L
WebPT is a cloud-based, multi-product platform for outpatient physical, occupational and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient... Read More
 
Quick Charts Complete logo
 
Quick Charts Complete, by DB Consultants, Inc. is a medical practice software developed for the Chiropractic industry. Chiropractic practices of small to scaling sizes can tailor the solution to accommodate their needs. Core functionalities... Read More
Rating:            (90)
Rating:
       (90)
Price:
Advisor Recommendations:
28
Platforms:
Deployment:
Business Size:
S
M
L
Quick Charts Complete, by DB Consultants, Inc. is a medical practice software developed for the Chiropractic industry. Chiropractic practices of small to scaling sizes can tailor the solution to accommodate their needs. Core functionalities... Read More
 
Centricity logo
 
Centricity Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records... Read More
Rating:            (134)
Rating:
        (134)
Price:
Advisor Recommendations:
26
Platforms:
Deployment:
Business Size:
S
M
L
Centricity Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records... Read More
 

FrontRunners® for Electronic Medical Records, January 2018

Powered by Gartner Methodology

What Is the FrontRunners Quadrant?


A Graphic of the Top-Performing EMR Products

FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.

To create this quadrant, we evaluated over 385 EMR products. Those with the top scores for their capability and value made the quadrant.

Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).

Is One Quadrant Better Than the Others?


Nope, Products in Any Quadrant May Fit Your Needs

Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.

FrontRunners has four sub-quadrants:

  • Upper Right = Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
  •  
  • Upper Left = Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
  •  
  • Lower Right = Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
  •  
  • Lower Left = Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

Depending on the specific needs of a software buyer, a product in any of these sub-quadrants could be a good fit.

Why? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 3.0 for capability and 3.0 for value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.

For some buyers, a specific FrontRunners sub-quadrant might be best. For example, practices that aren’t planning on using non-essential EMR functionalities, such as voice and handwriting recognition, may prefer a solution with a lower capability score. On the other hand, practices with greater needs may opt for multi-featured products on the right half of the quadrant.

You can download the full FrontRunners for Electronic Medial Records report here. It contains individual scorecards for each product on the Frontrunners quadrant.

How Are FrontRunners Products Selected?


Products Are Scored Based on User Reviews and Other Data

You can find the full FrontRunners methodology here, but the gist is that products are scored in two areas, Capability and Value.

To be considered at all, products must have at least 20 reviews and meet minimum user rating scores. They also have to offer a core set of functionality—for example, they must be able to create and store digital patient records, generate E/M codes, provide decision support, retain ONC-ATCB certification (meaning the system meets standards set by government health officials) and more.

From there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.

Got It. But What if I Have More Questions?


Check Out Our Additional Resources!

For more information about FrontRunners, check out the following:

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs.
  •  
  • Or, talk to one of our experienced software advisors about your needs—it’s quick, free, and there’s no-obligation—by calling (844) 687-6771.

One Last Thing—How Do I Reference FrontRunners?


Just Follow Our External Usage Guidelines

Check out the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.

Runners Up

Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

1st Provider's Choice EMR
4medica iEHR
75Health EHR
A.I.med
ABELMed
Absolute EMR
AccuMed
AccuPoint
AccuroEMR
ACE Dental
ACOM Health RAPID Software
Acuitas activEHR
acuPortal
AdaptaMed EMR
Advanced Health Management Systems (AHMS)
AdvantaChart
AestheticsPro Online
AgencyCore
AgilityEH
AllegianceMD
AllMeds EHR
Allscripts EHR
AlphaFlex
Altai Oncology Suite
AltaPoint
Appointik
AppointmentsEverywhere
Aprima EHR
APTA Connect
ARIA
Aurora Clinical EMR
Autumn8
Azalea EHR
AZZLY
BackChart
BestNotes
bestPT
blueEHR
BlueStrata EHR
BreezyNotes EHR
BrickMed
Brightree
CabMD
CampDoc.com
Carbon Health
CaregiverDesktop EHR
CareLogic Enterprise
Carestream Dental
CareVoyant Outpatient
CDrive
CentralReach
Cerner PowerChart Ambulatory EHR
Cerner Specialty Practice Management
CGM Clinical
CGM DAQbilling
CGM webEHR
Chameleon
ChARM EHR
ChartsPro
Chiro QuickCharts
ChiroFusion Complete Practice Management
Chiron Health
ChiroSpring
ChiroSuite EHR
ChiroTouch
CLARIFIRE HEALTH
Clicktate
Clinic Essentials
Clinicea
ClinicGate
ClinicMaster
ClinicMind
ClinicSource
ClinicsPro
ClinicTracker
CloudPital
CMR
CoCENTRIX Coordinated Care Platform
CodoniX EHR
CollaborateMD
Cortex EDI
CounSol.com
CPSI EHR
Criterions EHR
Crystal Practice Management
CureMD
Curve Dental
Cyclops Eyecare Records
Cyfluent
Datacon
DentalWriter
Denticon
DentiMax
Dentisoft
DermaTechPlus
DeVero
DOCISS EMR
Docta
Doctorsoft EHR
DocuRehab Software
DocuTAP
Dovetail
DOX Podiatry
Doxy.me
Dr Cloud EMR
DrFirst Rcopia-MU
DriCloud
Drs Enterprise
e-MDs EHR
E-Med Practice
E-Z BIS
EasyDoc EMR
eDocComply
eHospital Systems
EHR 24/7
EHR YOUR WAY
ElationEMR
ElationHealth
electronic Clinical Record
Empathic
EMR-Bear
EMRx
EncounterPRO
EncounterWorks
Epitomax
eRecord
Essentia EMR
eTherapyDocs
eTHOMAS
eVisit
Exscribe EHR
EyeBase
Eyecom3
Eyefinity EHR
Eyefinity OfficeMate
EyeFormatics EMR
EyePegasusEHR
EZClaim
EzMedPro
EZnotes
ezvetpro
ezyVet - Cloud Vet Software
FollowMyHealth
Footprints
FORCE Therapeutics
ForteEMR
FreeDOM MD
Fusion Pediatric Therapy EMR
Future Health
GalacTek ECLIPSE
GalenMD.Ai
gEHRiMed
Genesis Chiropractic Software
gGastro
Handy Patients Enterprise
HARMONY Medical
Harris CareTracker
Harris digiChart
Health Data Archiver
Health.NET
Healthie
Healthland Centriq
Healthpac
HealthTec Trilogy
Hello Health EHR
HENO EMR
HIPAA Compliance Software
ICANotes
iCare
IDEXX Neo
iDoc by iMedicWare
ifa EMR
Igea HHC
iKnowMed Generation 2 by McKesson Specialty
iMedEMR
Imobile Clinic
IMS EMR
In Touch EMR
Inception
InLight EHR
InputHealth
InsightEMR
Insta HMS
InSync EMR
Integrity EMR for Eyes
IntelleChart
Intergy Practice Management System
IO Practiceware
iPatientCare EHR
Iridium Suite
iSALUS EHR
KeyChart
Kipu EMR
LeonardoMD Renaissance
Levin EHR
Liquid EHR
LytecMD
MacPractice 20/20
MacPractice DC
MacPractice MD
ManagementPlus
MaximEyes
MCIS Clinicals
MD Logic EHR
MDoffice
MDsuite
MDToolbox e-Prescribing
Med+DBase
MedBillit
MedClarity
MedConnect EHR
MEDENT
Medesync EMR
MedEvolve
MedEZ
MedFlow EHR
Medfusion
Medgen EHR
Medgre EHR
Medical Mastermind
Medicfusion EHR
MedicsEHR
MedicsPremier
MediGraph
MediLinks
MedInformatix
Medios EHR
Medisoft Clinical EHR
MEDITECH EHR
MedLedger
MedLook
MedSymPM
MedWorxs
Mercury Medical
meridianEMR
MicroMD
MindLinc EMR
ModuleMD EHR
MOSAIQ
MPM by eMedical Systems
My Vision Express
myEvolv by Netsmart
myHelper
nAbleMD
Netsmart myAvatar
Netsmart myInsight
NEXconnex
NexTech EMR & PM
NextStep EMR
Nexus EHR
Nightingale
Notation Matrix
NUBooking
OD Link
OD Online EHR
Office Practicum
OfficePro
OHM
OmniMD EMR
OMS EHR
OncoEMR by Altos Solutions
One Touch EMR
OpenEMR
Optima Therapy
OptimisPT
Optum Physician EMR Suite
Orchestra One
Oscar EMR
Pabau CRM
Pappyjoe EHR
PatientClick Suite
PatientNOW
PayDC Chiropractic Software
PCArchiver
PCIS EHR
Penelope by Athena
Perfect Care EHR
Phoenix Ortho EHR
PhraseExpander
Picasso
PIMSY Mental Health EHR
Planetrehab
Power2Practice
poweredMD
Practice Choice
Practice Director EHR
Practice EHR
Practice Expert
Practice Mate
Practice Partner
Practice Perfect EMR
Practice-Web
PracticeStudio
PracticeSuite
Procentive
ProviderSuite
PsychConsult Provider
PT Practice Pro
Pulse Patient Relationship Management
PulseCloud EHR
Qk Notes
Quanum EHR
QuickPractice
Radekal
ReDoc
ReLiMed
RevFlow
RevolutionEHR
RISynergy
Rosemark
RxNT EHR
Scribe
ScriptSure EMR
Senior Insight EHR
SequelMed EHR
SeriousMD
Shrinkrapt
SilverTree
SimplePractice
simplifyMD
Smart Flow
SmartCare by Streamline
SOAPware
SoftClinic EHR
Sollus Clinics
Solutionreach
Speedy Claims
SpringCharts EHR
SRS EHR
SupraMed
Systems4PT
The Complete Exam
The Digital Office
Therabill
TheraManager
TheraNest
Therapy Appointment
TherapyCharts
TherapyNotes
TherapyRehab Plus
TherapySource
Therasoft Online
TM3
Total Dental
TotalMD
TRAKnet
Ultra Charts
UniCharts
uniwide HIMS
Valant Behavioral Health EHR
VaultMR
vCita LiveSite
VelociDoc by Practice Velocity
VEPRO PACS EMR
Vitera Intergy EHR
WEBeDoctor
Webmedy
WebPT
WeCounsel
Welligent EHR
WonderDoc
WriteMD
WritePad
WRS Health
XebraPro
XMedius Fax

Buyer's Guide

by Lisa Hedges,
Content Analyst
Last Updated: April 21, 2018


Buyers searching for electronic medical records software (EMRs) have hundreds of options to choose from. We've created this buyer's guide to help you understand EHR systems and evaluate which software is the right fit for your practice.

Here's what this guide will cover:

What Is Electronic Medical Record (EMR) Software?
Benefits of EMRs
What Type of Buyer Are You?
Costs & Return on Investment
Market Trends to Understand
Software Vendor Market Share
Important Considerations

What Is Electronic Medical Record (EMR) Software?

Electronic medical records (EMRs) automate the clinical operations of healthcare providers. They provide digital storage of patient charts, and include functionality to track patient demographics, histories, SOAP notes, medications, test results and more.

Electronic medical records are also referred to as electronic health records (EHRs), digital medical records or computerized medical records. By generally accepted definition, an EMR is an electronic record of patients’ medical histories, created and stored at a single location. Meanwhile, an EHR is the comprehensive collection of patient medical records created and stored at multiple locations.

While there is a technical distinction between the two, buyers and vendors use the terms interchangeably. Review our article "EHR vs. EMR—What's the Difference?" for an in-depth look at the differences.

Benefits of Electronic Medical Records

The following are the minimum benefits that should be realized with a successful implementation:

Improved efficiency. Physician practices should find themselves with more time to focus on patient care as they eliminate paperwork, speed up medical charting, receive lab test results electronically and prescribe electronically.

More time for more patients. As physicians and support staff spend less time tracking paperwork, they should be able to see more patients. EMRs should also allow physicians to complete and document patient encounters more quickly, further increasing their ability to see more patients.

Increased collections. Electronic patient records provide physicians with the necessary documentation to support claims sent to insurance companies, Medicare and Medicaid. Integrated features for E&M coding also help providers code visits appropriately and confidently. Of course, seeing more patients should naturally increase collections as well. This is one of the top benefits of electronic health records.

Improved quality of care. Features such as integrated drug databases, symptom checks and drug interaction verification help physicians prescribe the correct medications and dosages. EMRs can also provide prompts to physicians based on inputs of patient chief complaints and/or risky demographic factors. This is another one of the many advantages of electronic health records systems.

Software Advice is currently collecting feedback from EHR users about the top benefits and challenges of their systems. We're conducting an online survey, which displays aggregated results in real-time. You can view the results, and users can participate in the survey, by clicking here.

What Type of Buyer Are You?

There are several hundred electronic medical record/electronic health record systems that collectively address the needs of just about every medical specialty and clinic size. For example, EMR vendors have customized systems for outpatient care, inpatient care, solo practices, enterprise groups, primary care, chronic care management, mental health, ophthalmology, nephrology, chiropractic and so on.

With so many medical EMR companies catering to so many specialties, physicians face a big challenge as they determine which medical software is right for their needs. However, we find the majority of practices we speak with fall under one of these common categories:

Primary care MDs/DOs and related specialists. These buyers work at private practices that provide internal medicine, family medicine, pediatrics, Ob/Gyn, cardiology, oncology, orthopedics, urology etc. These buyers’ various needs are addressed by broad systems with specialty-specific templates.

Specialists with other designations (DC, OD, PT, PhD, LCSW etc.). These buyers include chiropractors, psychologists, therapists, counselors and optometrists. They typically have straightforward needs that are met by affordable, specialty-specific systems.

Small practices. These buyers work at practices with one or two providers. They are usually moving away from paper charts and want to prescribe electronically and integrate with labs.

Mid-sized to large practices. With anywhere from a handful to 100+ physicians, these buyers are often looking to eliminate paperwork and improve efficiency. They may also want to integrate with other healthcare networks’ systems, track information across several locations and provide consistency of care across providers.

Inpatient care organizations. These buyers work for hospitals and acute care centers that need to manage patient rooms/beds, assigned nurses and physician rounds. They usually require robust EMR systems for hospitals that can integrate with a variety of other applications.

Costs and Return on Investment

The expected benefits of any electronic health record system are to improve patient care, lower administrative costs and improve billings and collections. The primary measures of effectiveness are:

  • The claims collection rate;
  • The number of patient visits per day;
  • The amount of time spent managing faxes and paper charts and
  • The direct costs of paper charts (cost of materials, storage, destruction etc.).

EMR system costs will vary widely and depend primarily on the size of the practice and the deployment model preferred (on-premise vs. Web-based). On-premise systems typically require costs for licenses, servers, implementation, training and ongoing technical support. Support costs are typically 15-20 percent of the upfront licensing cost per year. Implementation and training costs vary widely, but are often as high as the licensing costs.

Web-based systems typically have lower upfront costs that cover training and implementation. Ongoing fees paid on a monthly basis cover licensing, technical support and upgrades.

Today, increased competition among vendors has applied downward pricing pressure on the market. Furthermore, technology developments such as Software as a Service (SaaS) have led to alternative, budget-friendly pricing models. There are even free EMR software systems that are supported by alternative revenue streams like advertising. And finally, government stimulus programs such as the American Recovery and Reinvestment Act (ARRA) make EMR investments even more feasible for small and large practices.

Market Trends to Understand

ONC-ATCB certification. In 2009, President Obama signed ARRA into law. A major component of this bill is the Health Information Technology for Economic and Clinical Health (HITECH) Act, which includes $19 billion to incentivize medical offices to adopt electronic healthcare records. Providers that make “meaningful use” of “certified” electronic health record systems are eligible to receive up to $44,000 or $63,750 in reimbursements in the form of increased Medicare or Medicaid premiums. Physicians have a mandate to become meaningful users by 2015. Those that fail to qualify will face decreased Medicare and Medicaid payments.

The Office of the National Coordinator (ONC) for Health Information Technology, part of the Department of Health and Human Services (HHS), is responsible for heading up this initiative. They have selected organizations to certify electronic health records from medical vendors. These organizations have been titled “ONC-Authorized Testing and Certification Bodies,” or ONC-ATCBs. To see a list of certified products, visit our ONC-ATCB EHR buyer’s guide. We also have a list of CCHIT-certified EMRs. (Until January 2014, CCHIT was perhaps the foremost ONC-ATCB. They are no longer certifying new products, but previous certifications are still valid.)

In 2013, Software Advice analyzed data from tens of thousands of interactions with EHR software buyers to gauge the impact of the HITECH Act on EHR purchases. We published a three-year comparison on the motivations for software purchases. Click here to read the full report.

Mobile device support.  Mobile EHR software is proliferating quickly and health care providers are eagerly adopting it. As physicians aim to accomplish more from outside the office and improve mobility within the office, iPhones, iPads and Android devices are becoming increasingly prevalent in the workplace. Some of the top EMR vendors are catching on to this increased demand and we expect to see more iOS and Android-compatible systems coming to market. Several vendors already offer iPad EMRs. For example, MediTouch is a leading electronic medical record company in mobile healthcare IT.

MediTouch EHR is iPad-native and offers a touchscreen interface
MediTouch EHR is iPad-native and offers a touchscreen interface


Software as a Service (SaaS). We find roughly 25 percent of medical practices are interested only in Web-based systems, while another 50 percent of are open to the model during early stages of their research. As cloud computing catches on in other industries, it is emerging quickly in health care as well. Developments in HIPAA compliance, data security and encryption, server reliability, and data backup make Web-based EMRs viable alternatives in medicine. Furthermore, many healthcare providers are avoiding large upfront costs required for client-server systems and preferring monthly payments for hosted systems.

Because these systems are accessible on any device with a Web browser, many Web-based solutions are also optimized for use on the smaller screens of mobile devices, incoroprating design elements such as larger buttons for ease of use. For more on design considerations, visit our guide on EHR interfaces.

EHR Meaningful Use Market Share Report

EHR vendor market share is notoriously difficult to pin down. However, the Centers for Medicare & Medicaid Services (CMS) regularly publishes data from meaningful use (MU) attestations under the EHR Incentive Programs. Using MU attestations as a proxy for market share has limitations, but allows us to provide a valuable assessment of the current state of the market.

Software Advice analyzed hundreds of thousands of attestations to determine which vendors’ systems are most used by providers attesting to meaningful use. Epic, Allscripts, eClinicalWorks and NextGen Healthcare lead the ambulatory care market, but the market remains highly fragmented, with nearly 40 percent of providers using a system that doesn’t rank in the top 10 in terms of market share. Read the full report: EHR Meaningful Use Market Share IndustryView | March 2014.

Important Considerations

Security. The most common concern we hear regards data security. Patient privacy and HIPAA compliance are typically on the front of providers’ minds, so buyers will want to make sure that the EMR is implemented properly and that standard security measures are in place. Vendors are well aware of this concern and have proper data encryption technology for both on-premise and Web-based systems.

User adoption. A second consideration is user adoption, primarily among providers. Some providers find EMRs difficult to use, often because they are accustomed to working with paper charts. Most user adoption issues can be solved with adequate training. The amount necessary typically depends on the user’s level of tech savviness.

Integrated software suites vs. best-of-breed solutions. The decision most doctors will need to face is whether to implement a standalone electronic medical records system or an integrated suite with billing and scheduling applications. Buyers who implement standalone computerized medical records often do so if: they have unique needs their vendor cannot address; outsource billing with no plans to bring billing back in house; or, they have made a large upfront investment in a billing and scheduling system they do not wish to replace.

Free Download:
EMR Software Pricing Guide

Free Download:
Medical Software Buyer's Toolkit

How it Works

We match organizations with software that meets their needs.

Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!

Call now for advice: (844) 387-3581
Software Advice Advisors
×