Aspect Workforce 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Aspect Workforce

4.2

(251)

Pricing

Pricing available upon request

About Aspect Workforce

Aspect Workforce is a premier workforce management (WFM) solution, built to drive productivity, efficiency, and employee satisfaction in contact centers. Designed to streamline workforce operations, Aspect Workforce allows organizations to align staffing, reduce costs, and cultivate an adaptable, engaged team environment.

Why Aspect Workforce?
In a dynamic business landscape, success hinges on managing resources effectively. Highly rated across North America, Aspect Workforce provides powerful tools that enable managers to make data-driven staffing decisions. The solution aligns employee skills, availability, and workload with business needs, empowering teams to achieve objectives with minimal disruptions.

Core Capabilities:
Precise Forecasting for Smarter Planning: Aspect Workforce uses historical data and algorithms to forecast accurately, enabling managers to anticipate demand fluctuations and staff effectively. This proactive approach ensures stable service levels and fewer last-minute adjustments, enhancing operational stability.

Effortless, Automated Scheduling: With Aspect Workforce, scheduling is simplified by automating shifts based on employee skills, availability, and...

preferences. This not only reduces administrative tasks but also aligns schedules with organizational goals and employee preferences, reducing overtime, enhancing engagement, and fostering productivity. Real-Time Tracking: Aspect Workforce offers real-time visibility into adherence, allowing managers to monitor activity and respond quickly to issues. This instant insight helps ensure accountability, maximize productivity, and maintain high service quality. Employee Self-Service: Aspect Workforce’s user-friendly portal empowers employees to manage their schedules, request changes, and access performance updates. This autonomy improves decision-making and enhances job satisfaction, balancing work-life needs with efficiency. Seamless Integrations: Aspect Workforce integrates with HR, payroll, CRM, and business intelligence systems, ensuring consistent data and streamlined workflows. This unified approach promotes accuracy and aligns teams with larger organizational goals. Beyond Workforce Management: Insights for Better Decisions: Comprehensive dashboards provide managers with real-time metrics, helping supervisors automate routine monitoring, focus on improvements, and respond proactively to challenges, which boosts productivity and aligns with objectives. Cost-Effective Workforce Planning: Aspect Workforce allows businesses to optimize staffing, aligning workforce capacity with workload needs, reducing labor costs without compromising service quality. This efficiency helps free resources for other critical needs. Supporting Every Role: - Employees: Aspect Workforce offers transparency and control, allowing team members to manage schedules and preferences, improving satisfaction by balancing personal and professional needs. - Supervisors: Managers can monitor adherence and performance metrics, addressing productivity concerns quickly and making timely, informed decisions to drive efficiency. -Workforce Planners: Aspect Workforce provides data-driven insights, enabling planners to forecast and adjust schedules in real time, aligning resources with business demand and supporting consistent performance. The Aspect Workforce Advantage: Aspect Workforce is designed to deliver maximum value, supporting operational efficiency without high costs or complexity. Its accessibility and adaptability make it an ideal choice for businesses of all sizes, from mid-market companies to large enterprises. Aspect Workforce empowers organizations to streamline workforce management, boost productivity, and cultivate a motivated workforce, maintaining a competitive edge in today’s fast-paced environment.

Aspect Workforce Screenshots

Aspect Workforce Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Basic

$1.00

No plan information available

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Aspect Workforce Features

Popular features found in Call Center Workforce Management
Employee Scheduling
For Call Centers
Intraday Management
Labor Forecasting
Performance Metrics
More features of Aspect Workforce
Activity Dashboard
Activity Monitoring
Activity Tracking
Agent Interface
API
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Call Distribution
Budgeting/Forecasting
Calendar Management
Call Monitoring
Call Recording
Call Scripting
Chat/Messaging
Compliance Management
Compliance Tracking
CRM
Customizable Reports
Dashboard
Data Import/Export
Drag & Drop
Employee Coaching Tools
Employee Database
Employee Management
Employee Time Tracking
Goal Setting/Tracking
Leave Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Performance Management
Performance Review Management
Predictive Dialer
Productivity Analysis
Quality Management
Queue Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Self Service Portal
Shift Swapping
Sick Leave Tracking
Skills Tracking
Third-Party Integrations
Time & Attendance
Time Off Management
Time Off Requests
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Workflow Management
Workforce Management

Aspect Workforce User Reviews

Overall Rating

4.2

Ratings Breakdown

36%

52%

11%

Secondary Ratings

Ease of Use

3.9

Value for money

3.8

Customer support

3.9

Functionality

4.1

Rachel L.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Keeps me organized

Ratings Breakdown

Ease of use

Functionality

Pros:

It's a nice way to keep everything organized in one place

Cons:

Don't care for the orange and grey theme

Abad O.

Verified reviewer

Airlines/ Aviation

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great Product, Some improvements needed

Overall it has been a positive experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is easy to use and flexible to customize in house and problem solve.

Cons:

There are some items and limitations with the difference between the mobile workforce and the desktop version that are currently now starting to align but need to better align. Also the processing power of processing thousands of requests seem to cause lots of latency and almost brings the tool to a hault.

Reasons for choosing Aspect Workforce

Tool we already had experience with and would only require frontline change management.

Reasons for switching to Aspect Workforce

We were already working for WFM for forecasting and decided to adopt the rest of the tools, APM & AQM.

Ricardo C.

Verified reviewer

Computer Hardware

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Good program

Previously 5

No problem only need a one note to remember the code to use in the program

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 5

Pros:

This program easy to make approval of vacation exception of agent o can't check the schedule for my and agent

Cons:

In this case need make more easy for a person don't see this program in this as need a manual of tools additional don't have the code did you need to use

David M.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 2 years

Reviewed April 2021

Aspect WFM is the best Workforce Management system in the call Center Industry

The software gives up accurate staffing needs and forecasting as our previous software did not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product as so many great features as the Forecasting piece is outstanding, creating schedules, managing intraday, manage shrinkage, and tracking performance.

Cons:

I have used Aspect WFM for long time when I was with other companies they are the best.

Reasons for choosing Aspect Workforce

Aspect WFM is far more superior over Five9 when it comes to WFM software.

Reasons for switching to Aspect Workforce

Better product

Joseph M.

Verified reviewer

Apparel & Fashion

10000+ employees

Used daily for more than 2 years

Reviewed November 2024

Aspect workforce management is a solid product

Overall I think it's a great product, one that is efficient and has room for improvements still.

Ratings Breakdown

Ease of use

Functionality

Pros:

I've worked with the platform for years and it's top notch.

Cons:

I don't like how modulated it is, I believe there could be some room for improvement in that aspect ( no pun intended) for example from a user standpoint I dislike having to go to a separate module for certain things like when I'm in schedule editor I should be able to view employee info without having to go to another module or pull down a bunch of other menus.

Jeremiah S.

Verified reviewer

Management Consulting

10000+ employees

Used daily for less than 2 years

Reviewed November 2024

Alvaria Workforce is great for scheduling and real-time analysis

Alvaria Workforce has been an excellent workforce management tool. It's scheduling and real-time analysis and reporting features are the best there is. While forecasting leaves a few things to be desired, it is a perfectly great little all-around WFM tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aspect Workforce is a very intuitive and user-friendly tool. I really came to rely upon it's robust scheduling abilities allowing me to do group edits of agent's schedules. This really helps make quick work of making sure we have people where we need them, when they're needed. I also really came to appreciate the real-time analytics and report generation features of Alvaria Workforce. It really helped us make timely decisions based on actual real-time performance, which helped improve productivity and performance.

Cons:

While Aspect Workforce is a very powerful tool for Real-Time Analysts and Workforce Schedulers, there leaves to me a little bit desired with regards to its forecasting capabilities with regards to multiple skills and multiple sites. So far, forecasting has to be done per skill and per site individually.

Anne M.

Verified reviewer

Airlines/ Aviation

5001-10000 employees

Used daily for less than 12 months

Reviewed November 2024

Easy and smooth

Overall it's easy and manageable. I would recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy ability to update and adjust schedule blocks

Cons:

I haven't run into any issues that would cause me to say there is something i like least.

Elvira M.

Verified reviewer

Banking

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Efficient tool for consumer engagement and workforce optimization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think forecasting feature is my most liked feature in Aspect. It saves time and gives the opportunity to react business needs very quickly. Aspect Workforce Management is essential platform for all kind of businesses. In order to be successful in the market you need to make sales and of course for high sales you need many customers. In orders to gain many customers the key factor is customer satisfaction. Aspect Workforce Management helps businesses to reach high customer satisfaction with less effort. Aspect gains it with a lot of rich features and smart predictions.

Cons:

What I dislike is speed problem on Aspect servers. It is not permanent problem but sometimes you can observe overloading and as a result response rate of running tasks slows down due to high volume of requests to server.

Vendor Response

Elvira, thank you for taking the time to review Aspect Workforce Management and the high rating! We are so glad you like the forecasting and that it helps you to reach high customer service with less effort. We also appreciate your feedback on the speed of the system which could be due to WFM or due other network constraints as well. We appreciate the feedback and will forward it on to our product team. -Aspect Software

Replied September 2018

Collin Z.

Verified reviewer

Hospital & Health Care

Used daily for more than 2 years

Review source

Reviewed April 2018

It's a very solid product that is providing us great value and enhancing our business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's automating and simplifying our daily/weekly/monthly processes. It allows everyone in our business to access data that is appropriate for them, from staff to managers to workforce to dept heads.

Cons:

The configuration isn't intuitive and required us to get onsite support. Once we did that, it was awesome.

Vendor Response

Collin - thank you for taking the time to review Aspect Workforce Management and for the high marks! We are thrilled to hear that it's providing value for you, and that it's helping you to automate and simplfy your contact center processes. We also appreciate your feedback on configuration. We will forward your input on to our internal teams for review so that we can continue to improve our solutions. -The Aspect Team

Replied April 2018

Joyce B.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

I primarily use it to review forecast vs. actual and make staffing decisions such as opening up OT

functionality for the forecaster, planner, scheduler, operations and down to the call center employees

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like about the software is that it is Customizable as departments change or organizational structure changes.

Cons:

Seems like it could be simplified since it seems like it has an aged look and feel to it (core product).

Vendor Response

Joyce, Thank you for reviewing Aspect Workforce Management and for the high marks! We are pleased to hear that the solution helps you to make informed staffing decisions and that you like the customization features. we also appreciate your constructive feedback. All of your input will be forwarded to our internal teams for review. -The Aspect Team

Replied April 2018

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