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Amazon Connect vs Anywhere365

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Updated January 19, 2026

Amazon Connect vs Anywhere365: Which is best for you?

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Free Version
Screenshots
and Demo
Product Screenshot
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Top Rated
  Features
Caller ID
4.75
Call Center Management
4.74
Automated Responses
4.64
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Manual Dialer
4.38
IVR
4.21
Call Logging
4.19
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Integrations
eGain Suite
eGain Suite
Centrical
Centrical
CallMiner Eureka
CallMiner Eureka
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ServiceNow
ServiceNow
Dynamics 365
Dynamics 365
Microsoft Teams
Microsoft Teams
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Pros / Cons
  • We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.
  • It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.
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  • Don't have to worry about forgetting something while travelling, since it is accessible online from anywhere
  • inability to add large number of participants to group meetings. while on group chats, file sharing can cause problems - for example, not all members are able to view the file etc. recent chats sometimes dont appear and it gets hard to search for information from those texts.
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Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.3/ 5
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.4/ 5
4.2/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
  Recommendations
4 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad