Amazon Connect vs Readymode: Which is best for you?

We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.

It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.

It’s a reliable and intuitive platform that makes daily operations in a call center much easier. While it could improve its performance stability, especially with browser data, it still offers one of the smoothest interfaces I’ve worked with.

support team must be humans through calls and chat as i'm facing tech issues and didn't got enough help