All Avaya UCaaS Reviews
91 results
Sort by
Avaya UCaaS Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.2
Value for money
4.2
Functionality
4.4
Pros
"Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization."
"I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day."
"The call quality is good, and the transcription of voicemails is generally pretty accurate"
Cons
"Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly."
"Troubleshooting the software was my biggest pet peeve sometimes, some days I would log in and think everything is fine with the system but you’ll have those rare instances where it won’t work or it’ll automatically change the audio or headset settings to a default setting and sometimes you’d have to catch it, it doesn’t happen often but it will occasionally happen and it messes with your workflow on calls when they can’t hear you properly or if they feel you’re talking too low"
"Call quality can really be hit or miss, which might be the program or it might be our internet connections."
Have you used Avaya UCaaS and would like to share your experience with others?
Wondering if Avaya UCaaS is right for your organization?
Our Call Center Software selection experts can help you in 15 minutes or less.