All Bandwidth Reviews
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Bandwidth Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.6
Value for money
4.4
Functionality
4.4
Pros
"We were able to work with them and provide them with call examples over the course of days until everything was back under control and calls returned to optimal quality / performance levels."
"Bandwidth's services cover just about every telephony based need a customer could have, and are supported by a dedicated team of support staff."
"I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work."
Cons
"Account reps are useless and elusive, some departments you simply can't work with directly or call, support is strictly by premade ticket with tons of required drop down options that often can't be crafted to have any relevance to your inquiry, and slow response on any inquiry."
"Account managers making excuses for delays in 10DLC processing with enablement stuck for months at a time."
"Apparently you can pay more now for the ability to call support, no grandfathering in for clients that have been with them a decade plus, and wasn't made aware of this by anyone other than the painful experience of many failed attempts of reaching support. "
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