Botmock 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Botmock

4.3

(13)

Pricing

Starting at $35.00 per month

About Botmock

Botmock is a cloud-based conversational intelligence tool that helps businesses build, test and develop artificial intelligence (AI)-chatbots on a centralized platform. Professionals can create custom journeys and utilize the drag-and-drop interface to configure conversational workflows according to requirements.

Botmock allows organizations to build prototypes of content blocks, share private documents with colleagues and request feedback to improve team collaboration. Managers can track the progress of ongoing projects and share product designs with team members. Additionally, it lets users extract and export design specifications in PDF/video format for future reference.

Botmock facilitates integration with various third-party applications, such as Slack, Jira, Confluence and more. Pricing is available on monthly subscriptions and support is extended via live chat, documentation and other online measures.

Botmock Screenshots

Botmock Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Basic

$35.00

per month

No plan information available

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Botmock Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Botmock
AI/Machine Learning
API
Autoresponders
Call Center Management
Chatbot
Code-free Development
Contextual Guidance
Customizable Branding
For Developers
For eCommerce
For Sales Teams/Organizations
Intent Recognition
IVR
Live Chat
Multi-Language
Natural Language Processing
Pre-Configured Bot
Process/Workflow Automation
Reporting/Analytics
Speech Recognition
Speech Synthesis
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Virtual Personal Assistant (VPA)
Voice Customization

Botmock Integrations

Dialogflow

Confluence

Zapier

Jira

Slack

Rasa

Botmock User Reviews

Overall Rating

4.3

Ratings Breakdown

31%

69%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.8

Functionality

4.2

Have you used Botmock and would like to share your experience with others?

Roc d.

Verified reviewer

Retail

10000+ employees

Used weekly for less than 12 months

Reviewed October 2020

Powerful and easy to use

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Botmock is by far the most powerful prototyping tool for conversation design I’ve used. Since the first time, when I tested the trial, I was astonished by it’s easy learning curve and collaboration features .With Botmock I can design better, faster, and more collaboratively. It has reduced the number of steps required for me to design complex flows and projects.

Cons:

Maybe some UX features, like the projects' page UX, can be improved.

Sara R.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Reviewed October 2020

Botmock Review

My experience with Botmock has been quite good so far. One of the biggest problems in the chatbot creation market is to connect conversational flows (created by content creators) to applications and allow access to flows programmatically - Botmock solves this problem and provides an application that is an awesome solution for both parties.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Awesome tool to create conversational flows; -Flows accessible through API; -Easy to use - from content creators to technical team; -Easy to integrate with a high range of external apps; -User Friendly UI; -Great technical support;

Cons:

- Sometimes the graphical interface crash and browser reset is needed (data is not lost); - More examples in the API documentation; - Questions Forum to increase Botmock community connection;

Reasons for choosing Botmock

- Simple to retrieve information (simple API data structures); - Good Documentation; - Ease of use;

David L.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for less than 2 years

Reviewed October 2020

One of the best options in the space, but the space has limited options

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The graphical interface is nice Customer support is always quick and willing to help

Cons:

Features like being able to import projects are lacking Things get pretty slow when projects grow

Spencer L.

Verified reviewer

Insurance

1001-5000 employees

Used weekly for less than 2 years

Reviewed September 2020

Love Botmock!

Wonderful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As someone who never worked on chatbots before and researched a lot of dialogue flow tools, Botmock was the easiest to learn and use! I find Botmock accelerated our ability to capture intents and define dialogue flow and works for handing off requirements to developers as well as presenting to non technical business stakeholders. If I have question I can't find in Help docs or blogs, someone always responds via chat quickly

Cons:

I don't like some of the new changes to dialogue flow space, I find it harder to add a label to connection points.

Reasons for choosing Botmock

Not difficult to add/onboard users, fair pricing and pricing not based on messages per chatbot, and visualization for flows in UI

Thomas R.

Verified reviewer

Design

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2020

Thomas Rice - AQKA Botmock Review

From initial drafting to IT implementation, Botmock is the primary tool for our conversational design projects. Its UX has greatly improved over the past year and once you get the hang of it is quite intuitive. While it still has some bugs and potential growth areas, it has a great support staff (shoutout to [SENSITIVE CONTENT HIDDEN]) who are happy to help and push out quick fixes to ease pain points when they do arise.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love that I can use the app to create our initial build of projects and seamlessly transition into testing the projects — both as myself validating work and for user testing with people outside fo the working team. This builds efficiencies and I have also appreciated improvements to the UI like the improved zoom function and control over the connections between content blocks. This had previously been a weak point, but is now much easier and improves how easily I can show projects to team members who only seldom use Botmock.

Cons:

We have encountered versioning issues when multiple team members are working at the same time. These can be extreme (hours of lost work) but more commonly are small inconsistencies that require one user to refresh the page. I think Google Docs serves as a best in class experience for this, and it's inconvenient to have to realize that we're in disagreement over things that are out of sync and there isn't any actual issue. The search functionality is also subpar as it seemingly only searches the titles of content blocks rather than the content within them. When I'm QAing and trying to replace all instances of a word (or something of the sort), this has a significant impact on how confident I can feel. A small thing, but I also download all projects as CSVs, and there are often far too many columns. Some are completely empty, others just seem to randomly spread out quickly reply button options, etc across different columns. I typically take a whole day to organize a final project's spreadsheet before delivery to the client.

Christina Y.

Verified reviewer

Utilities

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2020

Simple to use

Overall I'd recommend this product for anyone who doesn't have a full stack virtual assistant solution. When I say full stack I mean the design stores content and feeds directly into the test and prod environments.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

BotMock is simple to use. I like the jump to feature and the ability to duplicate flows for continuous improvement. It's great that there's a review option for users so when sharing with stakeholders there's no concern over accidental changes being made. Colour coding blocks and the notes feature is really helpful for communicating to the dev team.

Cons:

You can't move where the lines go and so often lines connecting content bubbles will run through other content bubbles and this often creates confusion for our our stakeholders and dev team. A feature to copy individual content from one board to another would also be very helpful. Also, when the last upgrade was made, I thought I had lost the notes feature. It took months to realise we could right click to get this feature and that it wasn't lost.

Shubhra D.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Reviewed September 2020

Practical solution for voice design

Overall the experience is good, their regular releases of new versions always improve the platform and also take into account user feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It solves the problem - prototyping for conversational UI. In our case, we needed an interface between the linguistic conversation design team and technical voice services team. Making mindmaps or ppts was not working out. Botmock was a good choice since it also allows API integration to export prototypes into LUIS.

Cons:

It's still a bit too simplistic. As the size of the conversation grows, and more branches get added, the readability reduces, and we users start to feel lost. There should be a way to break down complex paths into pages..

Reasons for choosing Botmock

There wasn't another prototyping tool that fits voice design as well as botmock did. Most only catered to chatbot designing. And very few offered the choice to export intents (utterances and responses) directly to LUIS (our chosen language engine)

Reasons for switching to Botmock

We were using long excel sheets to map out our UI paths, and supporting it with powerpoint decks, explaining some visuals. It was unbelievably hectic to maintain this method. Hence began our hunt for a voice prototyping tool.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed September 2020

As a daily Botmock User

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Very easy to design user flows and journeys. Designer friendly interface. Creating intents & entities are super simple(for those who don't come from a non-technical background). I personally love the funnel feature that shows the intent mapping for the tested utterance.

Cons:

I believe the speech recognition and NLP engine could be make stronger. Nevertheless, this is a prototyping tool and serves its purpose!

Kevin C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 12 months

Reviewed September 2020

Botmock is an innovator in conversational AI design

Overall, Botmock has made my life easier with a cutting edge conversation designer, however much of that tooling needs maturity and potentially a redesign from the perspective of a power user/maintainer. Simple projects are quick to stand up, but the true test of this product is allowing for complexity to be managed easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy being able to visually see conversation flows, it helps me as a visual learner understand at a deeper level how our conversational flows are laid out. It additionally has generally good tooling for integrations with a kanban workflow, as well as capacity to discuss content on a node-by-node basis

Cons:

Their newest updates that changed how the conversational nodes actually connect together visually, while good for newer projects, has made complex projects that have intricate connections laid out in the previous iteration useless. Connections that were previously easy to see now require a reorganization of the entire project. Additionally, bulk editing and shortcuts need drastic improvement as larger projects become nigh impossible to maintain with the current system.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Superb service and support

Since the outset the team tirelessly supported every question I had, of which there were lots, even on the weekend. Great service, I cannot recommend this company enough.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is simple to use, intuitive and full of great functionality.

Cons:

There are some features missing relevant to my use case, but we are very niche.

Vendor Response

Thank you for the wonderful review, we are so happy you're enjoying your experience with Botmock

Replied March 2021