Call Center Studio 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Call Center Studio

4.5

(47)

Pricing

Pricing available upon request

About Call Center Studio

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.

Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.

When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.

Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool.

With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a...

Call Center Studio Screenshots

Call Center Studio Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Call Center Studio Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Call Center Studio
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Batch Processing
Blended Call Center
Callback Scheduling
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer Experience Management
Customer History
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard
Data Import/Export
Data Security
Document Storage
Email Management
Employee Coaching Tools
Employee Management
Employee Scheduling
Employee Time Tracking
Event Triggered Actions
Feedback Management
File Transfer
For Call Centers
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
KPI Monitoring
Labor Forecasting
List Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scoring Models
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting/Analytics
Role-Based Permissions
Scheduled Recording
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Shared Contacts
Single Sign On
SIP Trunking
SMS Messaging
Social Media Integration
Support Ticket Management
Survey/Poll Management
Tagging
Template Management
Text to Speech
Third-Party Integrations
Ticket Management
Unified Communications
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workflow Management
Workforce Management

Call Center Studio Integrations

Zendesk Explore

Zendesk Suite

Avaya Cloud Office

HubSpot CRM

Pipedrive

Salesforce Platform

See all 17 integrations

Call Center Studio User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

32%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.5

Louis M.

Verified reviewer

Consumer Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Call Center Studio makes our deployment easier.

Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Reasons for choosing Call Center Studio

Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.

AYLİN K.

Verified reviewer

Internet

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Aylin Kılıç -Planing Manager

overall comfortable to use, not complicated

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons:

There may be information boxes in the menus

Reasons for choosing Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Reasons for switching to Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Nazim S.

Verified reviewer

Real Estate

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Call Center Studio Experience ( 4 years )

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very easy to use and economically inexpensive. I can get support very fast.

Cons:

This software is under the minuscule. I've been fine for 4 years.

Reasons for choosing Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.

Reasons for switching to Call Center Studio

Because it's easy and cheap.

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Great system for monitoring calls and keeping track of representatives stats

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons:

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Gülsen G.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Good product, value for money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Cons:

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Reasons for switching to Call Center Studio

We were looking for a call center studio and Bulutfon back then was not enough for our needs.

Gani Can S.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons:

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Verified

Reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

easy to use, cool UI.

integrations with salesforce is a good asset

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons:

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Emre Kadir Ö.

Verified reviewer

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

its so good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons:

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Onur Can A.

Verified reviewer

Consumer Electronics

Used daily for more than 2 years

Review source

Reviewed May 2018

excellent product to use, totally user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Cons:

Maybe the main screen can be changed,

Zafer Ö.

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

excellent support, easy to integrate, easy to use,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Cons:

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

Showing 1 - 10 of 47 Reviews

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