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Call Center Studio

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Call Center Studio 2026: Benefits, Features & Pricing

Wondering if Call Center Studio is right for your organization?

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Call Center Studio
Call Center Studio
4.5
(47)

Pricing

Pricing available upon request

About Call Center Studio

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.

Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.

When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.

Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool.

With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a...

 simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction. Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.

Call Center Studio Screenshots

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Call Center Studio Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Call Center Studio Features

    • Popular features found in Customer Service
      Alerts/Escalation
      Automated Routing
      Call Center Management
      Conversation Intelligence
      CRM
      Knowledge Base Management
      Queue Management
      Reporting & Statistics
      Surveys & Feedback
    • More features of Call Center Studio
      Access Controls/Permissions
      Activity Dashboard
      Activity Tracking
      Agent Interface
      AI Copilot
      AI/Machine Learning
      Alerts/Notifications
      Answering Machine Detection
      API
      Archiving & Retention
      Auto-Dialer
      Automatic Call Distribution
      Automatic Outbound Dialer
      Autoresponders
      Batch Processing
      Blended Call Center
      Callback Scheduling
      Call Conferencing
      Call Disposition
      Caller ID
      Call List Management
      Call Logging
      Call Monitoring
      Call Queues
      Call Recording
      Call Reporting
      Call Routing
      Call Scheduling
      Call Screening
      Call Scripting
      Call Tagging
      Call Tracking
      Call Transcription
      Call Transfer
      Campaign Management
      Campaign Specific Caller ID
      Chatbot
      Chat/Messaging
      Computer Telephony Integration
      Conferencing
      Contact Database
      Contact Management
      Customer Database
      Customer Experience Management
      Customer History
      Customer Surveys
      Customizable Branding
      Customizable Fields
      Customizable Reports
      Dashboard
      Data Import/Export
      Data Security
      Document Storage
      Email Management
      Employee Coaching Tools
      Employee Management
      Employee Scheduling
      Employee Time Tracking
      Event Triggered Actions
      Feedback Management
      File Transfer
      For Call Centers
      FTC Compliance
      Inbound Call Center
      Integrations Management
      Interaction Tracking
      IVR
      KPI Monitoring
      Labor Forecasting
      List Management
      Live Chat
      Macros/Templated Responses
      Manual Dialer
      Mobile Access
      Monitoring
      Multi-Channel Communication
      Multi-Channel Management
      Multiple Scoring Models
      Multiple Scripts
      On-Demand Recording
      Online Voice Transmission
      Outbound Call Center
      Performance Management
      Performance Metrics
      Phone Key Input
      Power Dialer
      Predictive Dialer
      Preview Dialer
      Process/Workflow Automation
      Productivity Analysis
      Progressive Dialer
      Quality Management
      Real-Time Analytics
      Real-Time Chat
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Real-Time Updates
      Recording
      Reporting/Analytics
      Role-Based Permissions
      Scheduled Recording
      Search/Filter
      Self Service Portal
      Sentiment Analysis
      Service Level Agreement (SLA) Management
      Shared Contacts
      Single Sign On
      SIP Trunking
      SMS Messaging
      Social Media Integration
      Support Ticket Management
      Survey/Poll Management
      Tagging
      Template Management
      Text to Speech
      Third-Party Integrations
      Ticket Management
      Unified Communications
      Voice Customization
      Voice Mail
      Voicemail Transcription
      VoIP
      VoIP Connection
      Workflow Management
      Workforce Management

    Call Center Studio Integrations

    Zendesk Explore
    Zendesk Explore
    Zendesk Suite
    Zendesk Suite
    Avaya Cloud Office
    Avaya Cloud Office
    HubSpot CRM
    HubSpot CRM
    Pipedrive
    Pipedrive
    Salesforce Platform
    Salesforce Platform

    See all 17 integrations

    Call Center Studio User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    60%

    4

    32%

    3

    9%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    4.7

    Customer support

    4.8

    Functionality

    4.5

    NS

    Nazim S.

    Verified reviewer

    Real Estate

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2021

    Call Center Studio Experience ( 4 years )

    5

    overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    very easy to use and economically inexpensive. I can get support very fast.
    Cons:
    This software is under the minuscule. I've been fine for 4 years.

    Reasons for choosing Call Center Studio

    User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.

    Reasons for switching to Call Center Studio

    Because it's easy and cheap.

    Read More

    fb

    fatih boran b.

    Verified reviewer

    Information Technology and Services

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2021

    Best Affordable Cloud Call Center Platform

    5

    I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.
    Cons:
    nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

    Reasons for choosing Call Center Studio

    I can say, I never looked for other alternatives at all. Since I was always happy with the product and the service.

    Read More

    TY

    Tamara Y.

    Verified reviewer

    Internet

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed June 2018

    Rocky and Unpredictable

    3

    I can easily contact any client I want with an internet connection and a head set.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
    Cons:
    So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

    Read More

    ae

    ahmet e.

    Verified reviewer

    Logistics and Supply Chain

    10000+ employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2020

    My thoughts on call center

    5

    Frankly, I do not comment on this question without using the application in detail.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
    Cons:
    It is very bad situation that this software does not work on google chrome browser.

    Read More

    SY

    Serdar Y.

    Verified reviewer

    Public Relations and Communications

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed October 2020

    Alotech is more than our business partner

    5

    Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.
    Cons:
    We dont have any like less. All is perfect with them since 5 years.

    Read More

    KM

    Korhan M.

    Verified reviewer

    Retail

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2021

    Best In Mobility

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.
    Cons:
    UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

    Read More

    ÇK

    Çiğdem K.

    Verified reviewer

    Financial Services

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed September 2021

    The best in the market

    5

    This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.
    Cons:
    Not crucial but an individual dashboard would be nice to have.

    Read More

    EC

    Ercan C.

    Verified reviewer

    Events Services

    11-50 employees

    Used daily for less than 12 months

    Review source

    Reviewed December 2021

    IT manager

    5

    integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    best userscreen and very simple to use, users quickly adapted...
    Cons:
    to be simple :) , The usage could have been a little more detailed and comprehensive.

    Reasons for switching to Call Center Studio

    high price

    Read More

    VR

    Verified
    Reviewer

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2018

    User friendly

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    There is no complicate software. Because it is working on the cloud. Expert and professional company.
    Cons:
    There is no anything I do not like.

    Vendor Response

    Thank you very much!

    Replied May 2018

    Read More

    Mehmet's profile

    Mehmet Ç.

    Verified reviewer

    501-1000 employees

    Used daily for less than 6 months

    Review source

    Reviewed June 2018

    I think application transitions should be fluent.

    3

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    - simple but needs to be improved. - very few errors are encountered. - It seems as if options menu should be.
    Cons:
    - slow acceleration is required. - customer information is fully contained. - There are also errors in exporting report screen as excel.

    Read More

    Showing 1 - 10 of 47 Reviews
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