All CallRail Reviews
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CallRail Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.3
Value for money
4.3
Functionality
4.3
Pros
"The call management tools, recordings, and quality tracking make it easy to improve performance while knowing exactly which campaigns drive real leads."
"I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform."
"What I like most about CallRail is how it ties calls and SMS directly to marketing results."
Cons
"Teaching other team members and sharing account access has been a little difficult, also generating reports can be challenging."
"Recently, I was stunned to discover that my account had been switched to annual billing, leading to an unwelcome and substantial charge of over $1,600.What makes this situation egregious is that I never authorized the switch from monthly to annual billing."
"My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer."
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