All DialedIn CCaaS Reviews
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DialedIn CCaaS Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.8
Value for money
4.7
Functionality
4.8
Pros
"The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space."
"Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform."
"I like how dialed in simplify and saves me time when I need to dial multiple numbers throughout the day I can auto dial or manually dial and the hands-free aspect as well."
Cons
"I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder."
"That's like basically restarting or rebooting which can be an inconvenient when you're in the flow of talking to customers."
"While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book."
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