All Vonage Contact Center Reviews
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Vonage Contact Center Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.5
Value for money
4.3
Functionality
4.3
Pros
"Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling."
"It allows calls to be easily taken, answered, transferred and recorded."
"It can do so much with routing when integrated with Salesforce. "
Cons
"It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen."
"It is not very user friendly and takes a lot of time to implement and make any changes. "
"It is not ideal for large deployments as it does not have the same availability and scalability as Avaya"
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