All Genesys Cloud CX Reviews
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Genesys Cloud CX Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4
Value for money
4.1
Functionality
4.2
Pros
"Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams."
"It provides a unified platform for managing customer interactions across various channels such as voice, chat, SMS, and more."
"Automatically connects to my device profile with my custom controls and settings which is a nice feature."
Cons
"Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected."
"Sometimes the headphones have a difficult time connecting or they will disconnect during a call."
"What I do not like is how you have to go into starting a conversation to pull up a customer's profile to edit their contacts information there should be an easier way to do that."
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