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Josh P.
Advisor, 7 years
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Updated January 13, 2026
Genesys Cloud CX vs Bright Pattern: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$75.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Queue Management
4.89
Quality Management
4.88
Computer Telephony Integration
4.74
See All
Automatic Call Distribution
5.0
Mobile Access
5.0
Contact Management
4.88
See All
Integrations
See All
See All
Pros / Cons
- Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.
- Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.
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- They can improve the functionality Click to Call to Click to Video
- One of the best Call routing applications in the CCaaS industry.
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Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Customer Support
4/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
