All HoduCC Reviews
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HoduCC Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.5
Value for money
4.5
Functionality
4.5
Pros
"My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks."
"HoduCC could improve in areas like occasional system lags, system responsiveness, and customization to make navigation more intuitive."
"Comprehesiveness of contact centre functionality - almost anything you can think of is included."
Cons
"For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging."
"The configuration process and manuals are not very clear."
"Some of the functions stop working overtime."
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