All Plivo Reviews
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Plivo Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.2
Value for money
4.5
Functionality
4.2
Pros
"As a backup server, that we use rarely l, it's more than adequate and fine!"
"Works well for sending out a single SMS, customization of message and exceptional pricing."
"Plivo and the ability to send out SMS messages has played a big role in our product."
Cons
"This might be a feature that IT could disable, but when the call center switches to Plivo, calls have random, unexplained beeps on them. As one of key metrics is tracking the voicemail disposition l, that creates havoc for us, as it confuses our reps, and causes them to incorrectly disposition calls."
"I would urge everyone to do some resiliency testing on their support, I don't think they can support any size business at this point until they get enough people to actually respond to emails."
"We were fully transparent about our usage, and yet, this issue arose, making Plivo no reliable choice for our business needs."
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