All XCALLY Reviews
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XCALLY Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.8
Value for money
4.7
Functionality
4.7
Pros
"We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration)."
"In our case, as we are an IT company, we easily installed xcally software in our own servers and when we needed support, they assisted us in all the matters."
"During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general"
Cons
"Reports engine lack the option to run all query types from the database"
"Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation."
"problem with performance for old install."
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