All Procare Solutions Reviews
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Procare Solutions Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.6
Value for money
4.5
Functionality
4.4
Pros
"The system allows us to easily monitor attendance and provides a smooth check-in and check-out process for children, giving both staff and parents peace of mind."
"It also has afforded us the ability to know where each child in our program is every second of the day, which is great as we have well over 200 children who are constantly moving from one room to another, going outside or a bus line, wherever they are in the building we know at all times from the minute they walk in, until the minute they leave,"
"Having a more streamlined system for identifying and resolving time-sensitive concerns would make a meaningful difference — especially when it comes to ensuring smooth communication and minimizing disruptions."
Cons
"This caused confusion for both our staff and families, requiring extra time to track down receipts, verify transactions, and manually adjust balances. Although customer support has been helpful, the issue has occurred multiple times, which can be frustrating for parents who believe they’ve paid on time."
"We are part of a university that requires all tuition payments to go through their payment system, so parents are unable to pay directly through Procare. "
"Customer service has deteriorated, issues with credit card sales, integrated systems are clunky and don't sync regularly or do with error."