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Dynamics 365 vs Salesforce Service Cloud: Which is best for you?
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Features
- D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot
- Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions.
- For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
- Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements
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