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Josh P.
Advisor, 7 years

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Updated January 16, 2026
Dispatch vs Salesforce Service Cloud: Which is best for you?
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Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$129.00
per month
$25.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Scheduling
3.17
See All
Call Scripting
4.88
Knowledge Management
4.86
Call Transfer
4.86
See All
Integrations
See All
See All
Pros / Cons
- Easy to navigate and enter in new customer information.
- The customer support is nonexistent.
Read more
- For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
- Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements
Read more
Ease-of-Use
4.1/ 5
4.1/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.2/ 5in the comparison
Customer Support
3.9/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
Recommendations
Recommendations
20 Recommendations
1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad