Zendesk Suite vs Endear: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times!

It has great features but it could be a more user-friendly and simplify or ease the messaging or sending process.in order to send one person a message it feels like you have to do a handful before sending the actual send button